You sure he behave that way ? Me and my parent hse was done by him. But we dont have these problems you mention. I completed my reno 6 mth ago, recently i called Joel (drive volvo)for a defect on my kitchen cabinet he resolved the problem within 1 wk. during reno. he do things himself to made things right. And if he drive a Volvo he earn it, dont be jealous.I suggest if you have any misunderstanding with him solve it.My personnel View, Joel is a nice designer ,helpful and easygoing. Me and my parent are very happy with his service, and will continue to recoment relatives and friends to him.