This is my first time furnishing a new home in Singapore, and i wished i had done more homework before going out to make purchases. I ordered a dining set, coffee table and 2-seater ottoman from Living Instinct back in January, with the delivery date set for mid-March. The sales person, Winson Ho, guaranteed us there will be no problem having the items delivered on that date (even though we emphasized that we needed those items in time for our wedding!). To cut the long story, none of our items were delivered on time. The week before our delivery date, we started contacting Winson to confirm the delivery. Right up to the day before, Winson guaranteed us the items will be delivered. However, on the stated date, I waited all day but no delivery. Not only did they not call me to inform me of what happened, Winson also didn't reply to our calls / smses until late at night. We then went through a very stressful few days of him promising delivery "tomorrow", and having last minute cancellations. Finally, I told Winson I wanted to cancel our order, and he yelled at me saying he had "better things to do"!
After much argument, Winson finally told me to go speak to his "manager" Theresa. Through Theresa, I was able to confirm an exact delivery date. However, on that date, they only managed to deliver the dining set and coffee table, and both items were WRONG!! The delivery guys wanted to "loan" us the wrong items and "redeliver" the correct items another day, but i refused. We spent a long time arguing in my corridor because I refused to allow them to bring any of the wrong items into my house. Throughout this whole time, Theresa refused to answer my calls. In the end, the delivery guy called Theresa and only then she picked up. She again, tried to persuade me to just accept the wrong items on loan, but I insisted that since delivery is already late, and she doesn't have my items, I want a refund. Immediately she said that they have the items, and got her guys to go pick up the right dining set.
A whole week passed with no news from Living Instinct. I then SMS-ed Theresa to cancel the rest of my orders (coffee table + ottoman). She then called me to say she will deliver the coffee table right away and hung up before I could insist on cancelling! The quality of the coffee table was visibly bad - there were "bubbles" on the surface which made me suspect they simply re-veneered the previous coffee table they tried to make me accept which was the wrong color. When I complained about this, the delivery guy simply said I will have to take this up with Theresa, and then asked me for more money!
It has been a month since my stated delivery date, and 3 months since my original order, and still no word from Living Instinct on my ottoman. I have given up trying to call their shop because nobody ever answers, and Theresa has also stopped replying our sms-es. At this point, I don't know what to do anymore because engaging with them over the past month has been very unpleasant and stressful, plus I have to move on with the rest of my wedding plans! Maybe it's just my own dumb luck, or maybe the industry is generally like this, but if anybody else is considering purchasing furniture from Living Instinct, my personal recommendation is to please think twice before you pay!!
