This is a pretty old thread but I thought I would share this nonetheless.. Bought mine in early 2010 from the booth in expo, convinced that since this is not induction - thus there is no need to replace the pot collection at home, I placed an order. Noting also this is a company that is quite unheard of to my knowledge, I knew then I was taking a risk. But I was quite keen to get rid of the gas cylinders that have been taking up space. Within the 1st week after I received the cooker, I received a call from their customer service, asking if everything is going ok with the cooker and inviting me to attend their cooking class. I turned it down as I did not have time for it. I thought it was a very nice gesture that they called. Over the next 2 months, I received couple more calls, always started by asking about if the cooker is ok (I wonder if they have questions about their product or it's purely a service they provide) and if I am keen to attend their cooking class (which is complimentary). I finally told them not to call me anymore as it is difficult for me to free up time for the class. Which they did. 2 weeks ago on a Sunday morning, the mains tripped when I switched on the cooker, twice. I did not bother to investigate and called them up straightaway and they sent a technician to my place that afternoon. My family and I were prepared to order takeaways for the next few days now that the cooker is not working. When the service guy arrived, he had with him a service set cooker, which he said is for me to use while he bring the faulty set back. We were impressed - he came with a replacement and we can still cook in the mean time. He then commented my cooker looks really old with the discoloured glass and stuff, and I complained to him I had a tough time cleaning it. He then asked if I attended the cooking class - well, no. If I had attended the class, I would have been given cleaning tips and how to upkeep it. Well, I wasn't told that was part of the class, or I would have went! Oh well, few days later, they called - it was a faulty electrical module - replacement fee, $200, there is also a 6-month warranty that follows. I went ahead with the repair since the cost of replacing the cooker is going to be much higher. Plus, the set I had somehow did not have the rubber seal around the bottom edge (this could have been their fault, but it has been so long). When we first bought it, it was just sitting on top of our cement cooking top, so we did not notice the need for the seal. We then had renovations done and now it sits on the solid surface top. Apparently, without the rubber seal, grease and liquid could have seeped under and damage the module. The rubber seal is now in place and the problem should not happen again as long as the area is maintained regularly to minimize leakage of grease and liquid. The service guy also brought along a cleaning agent and showed me how to use it, which I bought it for $29 as I really don't want it to deteriorate further. The service guy is helpful and shared a lot of upkeeping information, unlike many others I have come across, who just want to get the job done and disappear. Although it broke down just before it's 3rd year, I believe any other appliance would have encountered similar hiccups. As long as I don't get repeating incident, this is still acceptable to me. Overall, I'm quite impressed by their follow-up calls and their prompt response to service calls, which even a lot of big names would fail in this aspect. Quite unexpected of a company that is hardly known of to the general public. A little pricy, but up at least up till now, I think it's still worth it.
