5rascals

Nope. But we've got ours at Singapore Lighting at Balestier Road and is the worst deal & shop that we want to share. It was close to Chinese New Year that after making purchase from the store we've agreed to postpone the installation to 7th day of Lunar New Year as we understood their tight schedule to accomodate before the festive though we very much wanted to. Installers had a real rush on that day as firstly they claimed they are held up by the earlier group and had to rush off to the next family after they've completed installation at our place. Patching up of ceiling holes had been refused and installation of fan was loose. We then decided to make a request to Singapore Lighting to ask them have the installers back to do a remedy. The salesman whom we made the purchase from was obviously new and could not really handle the technicians as they claimed they will not made a second trip. After several conversation with the salesman, we felt that he's stucked between the technician and his own boss. Decided not to make things difficult for him and to solve the problem as simply as possible, we requested for his boss to call and we solve the issue personally. This is when we really had a shock at Singapore Lighting boss, Albert's attitude! The minute he called and my hubby answered, he demanded what does my husband wants from him with an absolutely frustrated tone. My hubby then related the issue and requested if he could send his technician to remedy. Immediately he refused and even saying that they will not held responsible for technician's job!! We are really pissed off by then as we felt that this absolutely means that once sales is closed and customer paid, the deal is sealed and there will not be anymore after sales service provided. Is this what customer service is supposed to be???

Hi, I do not have one to recommend but do have an advise not to patronise Aik Brothers Trading at Joo Chiat. What pissed us off is we felt that they are not sincere with our probably small business to them. We used to deal with this guy Jude sometime a week before Chinese New Year. He came to our place take the necessary measurements and we selected our choice of material. We have the understanding that due to short time frame we can only get our curtains after Chinese New Year. However, we've been chasing for their quotation for at least 2weeks before it was emailed to us. After we've replied and decided to proceed, we waited again for at least 3 weeks before we made a trip to their shop again. This time, his brother served us. We then had some changes made to the materials and requested for a fresh quote. However, to our dismay, after weeks of waiting and finally one fine day my hubby met Jude outside his shop. He could'nt even recognise my hubby's face and even the job that he's supposed to be dealing with us. Hence, we are both very disappointed with their service and till date is still wondering if doing a 4rm Hdb flat's job does it sound like small deal to them that they didnt even want to serve?