dkhor

They have 10 year warranty only for the structure and mechanism. They claim that whether it peels/cracks depends on usage and maintenance. Had many correspondence with them but all they are willing to give is a 40% discount on specific sofa products which is not worth it. By the way, did not have this issue previously with Lorenzo which lasted > 10 years at my old place and under direct sunlight for at least 6 months each year and it definitely speaks a lot about the quality of the leather. Had purchased a new set of sofa from OM, hopefully quality will be better. Will not be going to CASE. I think the comments on this forum speaks for itself and the choice is with the consumer. Am now not sure about leather quality as most come from China eventhough the claim is that it is Made in ITALY or some simply says ITALY quality leather. These may have other meanings. Don't recall seeing any manufacturer claiming leather was produced in ITALY.

Full leather

Hi Jerry, I have the same problem with your leather, peeling and cracking after 2 years of use. Had written to your customer service with photos. Your CS simply pushed the matter aside and claim that it is due to wear and tear or use of alkali cleaner. This is higher unlikely especially after 2 years of use. In fact, the first crack occurs after about 6 months of use and I suspect because my kids may have scratch it. But now, I believe it is simply due to the poor quality of the leather use. Would simply have to look for a replacement and definitely not from FC anymore.