Penguin35

Seabass...did u order just the mattress or bedframe also?

Hi, First of all, there are many lotus models its impossible to know all of them. I bot my lotus mattress from them few months ago. From my posting, you should know what kind of lousy shop this is. I can guarantee your mattress will likely arrive on time but your bed frame will not. Mattress atrium ordered the lotus mattress from a local distributor therefore not a problem. Lotus brand mattress is not exactly a branded mattress Sealy, Serta but acting to be one. The bed frame is not local made and likely was assembled them in thailand, m'sia or even china that's y they always have problem with the shipping. Their workmanship cannot make it..intially promised me that they can sewed 4 crystals on the leather of my headboard (which is quite common) but in the end he told me the crystals keep dropping therefore advise me to go without the crystals. My bedframe got postpone and postpone till i got so fed up and ask for refund. That's where things get ugly. I also ordered a storage bed from them at not a cheap price....mine is all history but i cant bear to see innocent customers kena cheated by this scam guy Wee Juo. Btw did u pay in full via the 12 months interest free credit card? If u do so...GOOD LUCK to u cos u'll be in for trouble time. I certainly do hope u just paid a small small deposit.

Did u pay in full or take up the interest free installment? If u just paid a small deposit you're most likely to be safe as they wont dare to go overboard. If u happen to have paid in full, please call them to double or triple confirm few days b4 actual delivery. Btw the guy Ken is also quite useless. He'll tell you dont worry everything will be fine but when comes the delivery date he'll tell you I'm sorry the supplier has made a mistake I'll definitely get it right for u. The best advice is to show that you're angry and not easy push over. If u let him know u're timid then that's it. It'll take u forever to receive ur goods

This shop has no integrity. It is just not the right way to do business. If you can't deliver your customer's promise just be honest and say it upfront. There is nothing wrong with it but they just want to pull a fast one. It seems that they just ask everyone to go for interest free installment. The fact is that by doing so they shifts the responsibility to u and the bank cos they will receive the $$ from the bank within 5 working days. I've learned my lesson the hard way. Wee Joe still tell me Lotus is from USA and it's a v v famous brand. I told him I've never heard of this brand and i dun see much advertisement on this brand. He said Lotus is just like Ferarri, the brand speaks for itself therefore there's no need for advertising. This guy is full of crap. I won't be surprise if his shop close down in no time

Hi, You are very smart as u did not pay in full or else you have no leverage on them. It seems that they screwed everyone. In the end i believe they will get their retribution, someone will screw them **** hard. You know what in the end i bought my bedframe from EXPO furniture exhibition and the lady boss told me she knows wee joe very well. He still owns her shop more than 100k..she said wee joe is notorious for such things. Bad reputation really spreads like wild fire.

hey u made the right decision. Mattress Atrium is a SCAM do not buy from them. They can close down anytime with their unprofessional attitude. Luckily I am able to recover my $$. All their staff doesnt know their stuff and are out to cheat people. Mark my words they will close down pretty soon. Let's spread the words around to prevent other innocent buyers frm being cheated by wee joe and mattress atrium.

Let me share my horrible experience from mattress atrium. I ordered a LOTUS mattress and a bedframe from Wee Joe in June 2010. As my actual wedding is in May 2011, i told him to deliver to me in Nov 2010. Usually my style is to put a small downpayment and pay the rest upon receiving the goods. On this occassion, i left my gf to talk to wee joe which is a drastic mistake and he urged her to take up the 12 months interest free installment. I also didnt think its much of an issue and therefore didnt stop her from doing so. btw they charge me $3500 for the mattress and bedframe which i think is quite exp for a no brand mattress and bedframe. The night after i purchase i did a google and learn about those horrible comments about mattress atrium from this forum and singapore brides. I panic and ask wee joe for an early delivery in september instead of nov just in case those stories of delay and even worry that this kind of small shop may go bankrupt. Wee joe promised me that there's no problem he's ok to bring forward the delivery date. As expect my nightmare came true, on the delivery day i still need to call mattress atrium to confirm the delivery, they have no responsibility to contact me prior to that. And best of all i took 1/2 day leave just to wait at home for my goods. The mattress arrive on time but not the bedframe. And last minute they told me the bedframe came the wrong size and color and he had scolded the supplier..blah blah..those usual crap stories u read from this forum and ask me to wait for 2 more weeks. Ok i agree to wait for 2 more weeks. what to do i already paid all. 2 weeks later he told me the supplier has difficulty to meet the specifications of my bedframe. I requested for 4 crystals to be sewn on my headboard and he promised me that it can easily be done before i bought the bedframe. and now he's telling me the crystals keep on dropping and there's no way to sew the crystals on the headboad which is PU leather. The only way is to change the material to cotton linen or velvet. He ask me to compromise and setle for either of these 2. I am so angry if you cannot deliver ur promise just come clean upfront, You dun have to lie to us just to close the deal. Having 4 crystals on the PU leather headboard is nothing new, alot of other shops are doing the same. THis shows that ur workmanship and supplier are lousy, no standard. You better close ur business. We then requested for a refund for the bedframe cos we dun like the 2 other materials. He agreed to refund but you know it takes close to 3 months b4 we finally get our $ back. We went down to mattress atrium at least 6 times to chase for our refund. He keep on telling us since this is IPP (installment) the refund will take a little longer. All these are lies. When we call him on his mobile he seldom pick up the call. And he keep on insisting that it's DBS bank fault cos he already provided all the necessary information to DBS. When we check with DBS they said that Wee Joe has not provided them with any info for refund therefore we need to continue to service the installment. I got so angry and went down to mattres atrium and give that stupid Ken a scolding. Btw ken is the assistant in his shop who is good for nothing. I suspect he is a family member of his who is there to shield his boss. He keep on saying there's nothing he can do and his boss is not around or overseas. Sensing that things are not right, i went straight to CASE to pursue this case. CASE wrote a letter to mattress atrium to help me settle this matter and finally Ken called me and told me they have refunded the amount to me. i was so pissed off, i should have gone to CASE earlier and not waste close to 3 mths calling DBS and mattress atrium. Few lessons learned: 1. Never pay in full no matter what u buy 2. Never buy from mattress atrium 3. Never trust that stupid wee joe. He's a liar