Hi all,
I regretted having found this forum and reading this threat too late. However, I still want to air my bad experience dealing with this store thus bringing this threat up again.
In Jan 11, I bought a flexible L-Shape sofa from the said store with the promise to deliver before CNY. My order was for a custom made 2.7m (display was 2.5m) full leather sofa and sales rep Winson gladly accepted my request. To my surprise, delivery took place one week ahead of CNY. But it wasn't what I had ordered, they delivered a 2.5m. I called up sales rep to check and was told that shipment was messy and wrong set was delivered to me. He will exchange after CNY cos their China manufacturer was closed. More than one week after CNY, I called again. This time sales rep said manufacturer claim that the sofa cannot do 2.7m cos the sliding mechanism cannot support the size and weight and that was his mistake to accept my order size. (for the record, some other sofa makers can do various length for the same sofa).
Learning that what I paid is not what I get, I ask him for compensation. He refused and offered to get his China manufacturer to accomodate my request by adding more support to the structure. It was getting to my nerve now that when I ask two days ago when can he deliver the sofa and he said his manufacturer hasn't revert to the feasibility of a 2.7m. And since it was all radio silence.
As of today (one mth after sitting on the sofa), I was the one whom kept calling back to check on the status when he promised to revert. Seems like the impressive sale pitch and professionalism has gone into the drain, not to mention the after-sales service. I am starting to think I have been taken for a ride.
So to Ben, if you care about your business, customer service and product, I urge that you look into the case. I stress that I am not here to create trouble for any party, just trying to get a fair deal and hoping for a amicable settlement.
To all other forumers, you may want to take a leaf from here when you step into this establisment.
