kennethh

We engaged xxx early this year to do up our BTO at Sengkang with the renovation itself taking approximately 8 weeks from late July to September. It was our first renovation and like most of the reviews here, I feel Kevin has done a fantastic job with the renovation. Just some points we would like to highlight: Responsiveness - he usually replied to our whatsapps within a minute no matter what time of day. We had a few of our own subcontractors working on some parts of the renovation and sometimes we had matters to clarify very quickly - thankfully he was always available to answer our queries. Of course the flip side is that sometimes when you are discussing with him, he may have to take calls from his other customers but this just goes to show his level of commitment to his projects.Patience - during one of our discussions with him to decide on the carpentry laminates, what was supposed to be a 3-4 hour session ended up stretching late into the evening. Knowing that he had a personal appointment to attend, we tried to speed up our decisions but he still encouraged us to take our time - he genuinely took the time to guide us in detail and not once did he give us the feeling that we were wasting his time.Speed - he is very fast! The works started immediately when we collected our keys and we were surprised to see the electricians show up on day 1. Our renovation works were quite extensive but he still got it done in a very short period of time without compromising quality.Honesty - this was the real dealbreaker. When his workers were installing the kitchen sink one of the corners snapped off and was glued back on. We were not there to witness the incident, and if he had not told us what happened we would never have been able to notice. Not only did he tell us about it, he offered to reimburse the full cost of the sink if we wanted to get a replacement. Some of the other reviewers have pointed out that he is even willing to rectify problems after handover and that point has been consistent with our experience.Note that I have not touched on anything about workmanship or quality as I feel that this should be the bare minimum for any contractor. While Kevin may not have the cheapest price, I do think what you are paying for when you engage a contractor/ID is peace of mind, and on that note he has really exceeded our expectations and we would not hesitate to recommend him to our friends and relatives.