I feel VERY Disappointed about Defu product.
Last year December, I spend $2400 to bought a King size bed with mattress (Price Bed-Beauty Sleep Memory Foam Pocketed Spring), just few months time, it become Out of the shape/sink down. But during that time, my wife was pregnant, and traditionaly my mom not allow me to call or to do anything to the bed. Untill now i called and then notice Defu Furniture at Woodland no longer there. The person in charge said will get manufacturer to contact me, and i am still waiting...
I think i was cheated by Defu, because at the beginning i aim to buy KingKoil. But cheated by the promoter (Chiang Lim) there. Told me it was the Memory Foam and how good it is with 15year warranty, but its not the cases and only few months! For $2400, i can buy a Good Bed set anytime anywhere! (Courts).
Although I spend total around $7500 at Defu and recommend my sister in law and a friend to shop there, and this is what i suppose to get?
Chiang Lim told me i can exchange to KingKoil if i am not happy and ask me not to worry!So now I am request for KingKoil! What Defu say?
Defu Reply:
We are very sorry to hear about your complain.
We are actually a dealer for all the mattress brands and warrenty will be covered by all the mattress companies themselves.
However, once the mattress have been used, they cannot be exchanged to another model.
If its a quality issue by the manufacturer, all servicing will be covered by themwithin the warrenty period.
We have been a dealer for Princebed for 5 years and they have been a reputable company and brand with very little complains over quality issues.
The model that you have purchased is indeed a quality mattress which we have sold a lot during the past two years .
So far yours is the only complaim that we have received for problems with that model.
Rest assured that we have sent your complain on the quality issues to the manufacturer and they will contact you within the next few days to settle the issue.
Thanks .
Regards
Lawrance Lee
Logistic manager
