Universal Union has fallen from grace since I dealt with them 6 yrs ago. Back then, the boss and staff were attentive and helpful.
When I recently returned to the shop based on my previous dealings, the bad experience came as a shock to me. The staff (appears to be from China) was simply disinterested to serve us, looking to make a big bulk sale and kept telling us that the quality of all their goods are equally high (how can that be?). When we spoke to the boss, he told us to talk to his sales staff!
I was intending to make a big bulk sale, but walked away with only a kitchen sink as we needed that urgently.
I would avoid them unless you really like the products they carry.
Alvin.
