JessT

Hi, You can obtain Dave's contact from Intradesign website http://www.intradesign.com.sg/contacts.html I would like to take this opportunity to share my experiences with Intradesign again. It's been > 1.5 mths since the hand-over and I have still been contacting Dave on and off for advice like colour of carpet to buy to match my house design etc. He is still as helpful and never appear impatient. And answers to KJKJ query: "Hi I intend to use them too but to pay 50% upfront + 50% at confirmation of carpentery is quite a big sum. There isn't any $$ to hold back in case the final work is not done properly. To those who had engaged Intradesign, did you sign any contract agreement with them that spells out their responsibilities?" There will be a contract agreement that spells out the agreed scope of renovation that is required to be signed off. But Intra has definitely done more work and provided value-added service (PS: must be reasonable request lar) than what is clearly spelled out in the contract.

Hi, I bought some furniture (2 beds and a wardrobe) from S&C and will like to share my experiences with them: At the shop I was attended by May (Melvin (the boss)'s wife) and her service is very good. She patiently tell me the price of the furniture I am interested in. On the day of delivery, the delivery men caused a small part of my newly painted wall chipped off when they carry the furniture into my girl's room. 3 pull-out drawers were also missing from the single size bed and the white wardrobe had two red stains on it. The delivery man tried to scrubbed off the stains but resulted in scratches on the wardrobe though the red stains can no longer be seen. I called Melvin about the issues and he apologized about the missing drawers and promised to have it delivered in two weeks time (as it needs to be sprayed with white gloss) and he also promised to touch up on the scratched wardrobe. I finally received the drawers and the wardrobe was touched up yesterday. However I need to comment on their delivery. The delivery man was supposed to come between 3-5pm. But when they did not turn up by 5pm, my hubby (we have not moved in our new house yet and he was there waiting for the delivery) called them and was told the delivery man will come at 6pm. At 6pm, they called and said they will come at 6.30pm and 6.30pm become 7pm and finally they came at 7.40pm. By the time they left, it was 8.10pm and my hubby was totally famished! While I find their customer service good, but they certainly need to improve on their delivery service!!

Hi, I engaged Mr Chew to make curtains for my new house after I read so many +ve reviews about him from this forum. But before engaging him, I went to get quotes from 2 curtain shops (popular shops recommended from this forum too) and Mr Chew quote is 30-35% lower! The material I selected is EXACTLY the same as what I saw from one of the 2 curtain shops I went to! Mr Chew and his wife came to install the curtains yesterday and I am very happy with their service. They even gave my daughter a big cushion with very cute cushion cover. I am very glad to have found this forum, allowing me to have engaged good ID (Dave from Intradesign (my posting about Dave can be accessed from http://www.renotalk.com/forum/index.php?sh...&start=600) ) and good curtain maker (Mr Chew) after reading many +ve reviews about them.

Hi, I engaged Dave for my house renovation that started on 25 Oct and the hand-over was on 30 Nov. We are now at the stage of the after hand-over service. My verdict based on vivioysw's summary : 1) I am comfortable working with Dave. He is not fake like some IDs I met at Expo. Outside of work, we can joke and talk rubbish but whenever reno work is in progress, Dave is serious and strict with his own carpenter, subcontractors (electricians, painters, plumber etc). This is exhibited from the way he responded to my feedback on things not done properly, which he immediately called up his team to fix the problems. 2) Well, for their pricing, I do not need to comment much as it's well known that Intra charges higher than others but to me, if the reno is done well, the reno process a smooth one and prompt touch up services is being provided, I do not mind paying for it. 3) I only found out my dad's house is also renovated by Intra when my dad asked me which ID is renovating my house. My dad engaged Intra when they are still located at Bedok 5+ years ago. I never asked my dad which ID he has engaged during that time but he only mentioned to me that this ID is recommended by his neighbours. What a coincidence right! My dad's house still look good and the reno done gave a "lasting look". My parents also commented that Intra service is good. 4) I rely 100% on Dave for the design. I merely tell him what type of material I like and the result looks very nice. 5) Dave is someone who focuses on the major things and for minor touch up stuffs, he will treat it with lower priority but will get it done eventually. But as home owners we want all problems, be it big or small, to be fixed at same time and quickly. Hence there must be a mutual understanding on this part. 6) I have experienced this since 30 Nov and Dave never fail to answer my calls on the touch up required. Decision Making Process : Good reviews about Dave from this forum! And coincidentally, my dad's house is also renovated by Intra which I found out by chance.