aezejesus

Hi all, I'm writing this to forewarn all. Stay away from buying from this shop. If you have bought things from them, hope it is not too late and it will turn up well for you. To start off with, i think this should be called the den of ah bengs. I should have check out this forum before giving them any repeat sales. And worst of my nightmare, my recent encounter with them is relating to renovating my mum's flat. I have bought a total of 17 celings fan from them. first 10 were ok as i did the installation myself. Their price is pretty good and as such, i did not experience any after market service from them. My recent purchase involve 4 fans for myself, 3 fans+ 6 lights for my mum. The buying process with Steven is fine. Good sales man and knows his trade. The bad encounter starts when the arrangement of installation work were about to begin. 1) Date and time of installation for 2 houses were confirm on the day of sales. 2) For my house, the installation work proceed as per planned. No hiccups, but the elderly man who did the installation of ceiling fan is quite grumpy. But his skill is good. Fans are running almost perfect balance. 3) The co-ordinator (Ang - doesn't deserve to address as Mr) who called to arrange for installation says that his guys cannot make it for installation for my mum's house on the same day as planned. Thus, we agree to postpone to a Sunday. He asked for morning but i told him it can only be in the afternoon after 3pm. He agreed and confirmed. One thing about this guy, he uses a fax machine phone to make calls and fix appointment. After that, nobody can contact him to change appointment as your calls will be picked up by a fax machine. 4) Ang called on Sunday 1pm. Saying his guys cannot make it. Car broken down. Last minute change with classic excuse?? Got a nasty conversion as i'm not happy that they keep changing schedule. But what to do....so agreed to change to following Tuesday. 5) Technician came on schedule, but brought the wrong colour fan. Installed a light with blown bulb and 1 of the light glass cover has not got any holes drilled for installation. Most of all, to my surprise, they asked for extra $15 for extending 2ft long of light wire and wire tray. Have any one of you heard of this?? Paying extra for 2ft wires?? Anyway, paid them and they left, saying they will fix up the rest on coming Friday. 6) Comes Thursday, no one call to fix up the timing. Called Steven, he says confirmed in the morning. And after an hour, he called again to say that no one has arrange for the job. And he re-confirm to be on Sat. We agreed. 7) Strange enough, Friday morning, technician called, say they were at the house and waiting for someone to open the door for them. I told them Steven has re-arrange for Sat appointment. They were lost.....i was lost.....all blur. So they said nevermind, will come again on Sat. 8) Sat came...i called the technician asking them what time they will be there. They said they are already there. I rush down to open the door for them. Surprise!......waited for 45 mins....no one turned up. Called the technician again and they said they has mistaken me with another guy.....they were here in the same district but for another installation job. Giving excuse that Steven didn't arrange for them to do mine. Got worked up, called Steven.....no answer, called Balestier shop, no body answer either. Give up, went back home with wasted time and effort. Given up calling them. Steven return call much later in the afternoon and says communication broke down between themselves. Re-arange for coming tuesday.....I told him that i have given up. Specifically tell him to instruct the technician to drop by my house (1km away) to collect the keys and let themselves in to finish up the work as i will be out of town. I didn't even bother to ask what time he will arrange. 9) Monday. The Ang guy called in the morning on my way to airport, rude as usual, says he has arrange for his technician to be there from 3-5pm the next day. i reminded him about the keys arrangement, he say "jia lug". I got pissed, he gets even more rude. Knowing we will not get anything done by complaining and heated up, we tried to talk peacefully. Eventually, he says he will try to do his best to ask his technician to collect keys from my wife. 9) Today is Tuesday. Technician called around 3pm saying their waiting at unit. Not surprise anymore, i told him that he is suppose to collect key from my wife. He said he got no instruction and prefer not to, in addition, said his boss has just drop them off at site and no car to go over to my house to take the keys. Without any choice.....my wife has to go and open door for them. 10) Story continue......technician just brought with them the fan. They left without replacing the blown bulb and they forgot about the light glass cover. My wife called Steven, no answer. Called Balestier shop, after numerous tries. A guy called Lee (also doesn't deserve to be called mister) answered. Now it was my wife that has to face the full blunt of these bengs......According to my wife, Lee is the most rude person she has met over the years. He doesn't even care to listen, banged down my wife phone. Prior to that, even accused my wife of telling him irrelevant stories......in the course of my wife conversation with him, complaining about the poor service and arrangement, he even encourage my wife to make a complain formally against them. He even spell out his LEE to us. What an arrogant and rude guy. After the whole conversation, which my wife has given up talking to him, he should have receive a call from the techician with regards to the blown bulb and glass cover. He even got the cheek to call me wife and telling her why we didn't mention these item to him during the last conversation. Right in the back of our minds, we were thinking if there is such award for the worst company staff ever..... 11) This is the peak of the drama......my wife while driving out of the car park, saw the technician driving away in their own vehicle..........these people are plain liars! Anyway, i chance upon this forum while trying to find out the bossman of the company. Not sure if i can find it, even not sure if the whole company are run by crooks. And from the beginning of this thread, it seems like their bad practice has been around for years. Nevertheless, i do hope that consumer like ourselves, should have an avenue to post comments and prevent others from fallen prey to such poor business ethics. Our nation is trying to put a badge on ourselves by building a more service oriented society......i wonder with these people around, what can be done but to boycott their products and services. I shall see what will turn out tomorrow. Will they deliver the short item as promise again and again...... Oh yea......1 last comment. The only good thing about this company is the ease of parking in Balesteir road. That's the only reason why i patronize them in the first place:) AT