pastore23

they are not responsible for me sleeping on the floor? If they did not make the mistake, how would I ended up sleeping on the floor??

yes, nobody asked me to throw away my existing mattress before that, but I trusted them wrongly and I was the one to suffer.

The value $100 dollars sound like a big sum, but if you know what is percentage and have some basic knowledge in maths, $100 is only 4.35% of my total purchase amount ($2300). $100 looks big, but if you look at my total amount, it is small.

Human error can be minimised by system, if a system is in place but there is still error, that means the system does not cover the company's entire business processes completely. I will forget, but hard to forgive.

I accepted becos I had no choice, I need the furniture urgently, if not I would have no bed to sleep. If I have a choice I would have cancel the order. You can try sleeping on the floor for 2 nights and see whether $100 is fair.

What I get now is 4.36%, less than what you expect, initially I just got 1.5% off.

Can you imagine you prepared to sleep on a King bed, but in the end you sleep on the floor for 2 nights? Moreover, I got frustrated that they told me that my delivery was cocked up and could not deliver on the same day (6 Nov), they just did not even try to put in more manpower or find some spare time to ask someone to deliver to solve my problem. Am I asking too much for what I have suffered mentally and physcially?

You are right, I was wrong to trust Beds.sg

Shawn called me yesterday (7 Nov) at around 7pm. He sounded sincere, but the compensation is stingy. He gave me a 4.36% off (S$100), instead of 1.5% off (S$35). I don’t see any difference there because: 1) Beds.sg could easily give out 5% discount last month for their anniversary, and now they are only giving me a 4.36% discount, where this is totally unacceptable as they made a serious mistake which resulted in me sleeping on the floor for 2 nights. 2)I bought 2 expensive items, 1 king mattress and the most expensive bed room set (with King bed frame) in their listing, I trusted them so much in my first try, but what I got is to sleep on the floor for 2 nights. There is no problem with their products, there is no problem with their attitude when they are talking to their customers, but they are stingy as you can see what kind of discount they gave me after a serious mistake, so what I can see is that they earn a lot from their customers by using their stinginess. In a nutshell, I will condemn Beds.sg, no matter what good offer they have in the future, I will never buy from them again just because I am still angry.

I ordered a King Mattress and a Bed Room Set from Beds.sg, which costed me around S$2300 after full member discount. I requested the delivery date to be on 6 Nov(Sat), 10am-2pm, I trusted the good feedback from this forum and I thought Beds.sg is really as reliable as what most of you say here. Therefore, I removed my old furniture and mattress just before 10am on 6 Nov. However, around 11.30am, I received a call from Beds.sg's delivery man, he told me that my delivery will be on 8 Nov (monday), which is 2 days later. I wondered and I told him that my delivery supposed to be today and my printed email copy also showed that the delivery date is today. The delivery man told me that he cannot help me, there is no way he could deliver today. Therefore, I called the sales rep, and the sales rep admitted that they have make a mistake on the delivery date and there is no way that they can deliver the furnitures to me today. That means I am going to have nowhere to sleep for 2 nites, my preparation for the furniture to come in and all rushing effort wasted, I got frustratred with the way I am treated, as I buy 2 expensive items from Beds.sg during my first time purchase with them, my trust to them ended up with frustration. I wanted to cancel the order, however, in my case, I needed the mattress and bed room set urgently and I could not affort to cancel the order. Therefore, I requested for a compensation, I have calculated and the only way they can make me feel happy again is to give me a 25% discount. The sales rep told me that she will call me back (prehaps after discussion with her boss). After more than 4 hours of wait, the sales rep called again and told me that she can only give me a $30 discount, which is just 1.5% discount more after the 5% full member discount. The $30 is not even enough for me to sleep in hotel 81 for 3 hours. I felt like being insulted. I will not buy anything from Beds.sg again as they do not take responsibility with their own mistake.