Hi All, If you're unaware, *** is in William team. we had the experience with both *** and William working styles during our renovation period from Nov 2010 to Jan 2011. William was our main ID. One of our strongest impression of *** was that he is a super patient, tolerant and understanding person. As my husband and I are new to doing any renovation, he had always promptly given us answers which we needed, as well as followed up on every part of the work and fixes that need to be done in the house. Some background, my husband and I decided for a partial renovation for our flat. In summary, it comprises of re-doing the kitchen and 2 bathrooms, as well as partial of the living room flooring, painting, wardrobe and wallpaper. *** was always willing to help us save money when there's a need to. For example, he had decided to help us knock down a small portion of the interior wall with no extra charges. This was not a straightforward process, as we had requested for it only after he had submitted the first application to HDB. At the end of the day, he had to resubmit another application to HDB for the knock off. Along the way during material selection, when my husband and I had decided to go for mosaic tiles for the bathroom, he did not charge us additional for the tiles (which is out of range), but only charged us workmanship fee. He was also very patient with us when we selected tiles from 10 AM to 5:30 PM... it was a Saturday somemore..(Yup! we took the whole day!) Not to mention, other material selection took a super long time for deliberation. William basically coordinated the plumber, cleaner, tilers, carpenter, electrical technicians, painters and citygas pple for us. As I live right below my new unit, i could monitor the renovation work closely... dropping by every single day to spot check. Nonetheless, *** never once hesitated to reply to my smses and he had handled all my complaints about workmanship issues around the house. To be honest, till the last hour before *** boarded the plane for his overseas trip, I was still smsing him.. he gave William a proper handover before he left.. In summary: 1) Summit comprises of different teams. I suppose William heads one of the team (*** + other IDs). 2) Although there were some hiccups along the way during renovation (such as paintings and tiling), **** always kept a listening ear and had serviced us to his best. We felt lucky to have him as our ID as we felt that other ID will already ignore us, or flare at our never ending questions and complaints. 3) For us, Summit scores 85/100 for services rendered and 70/100 for workmanship. For Workmanship, there are two ways to manage the problems (1) let the ID do the inspection, and you do the second and subsequent round of inspection (of course, you need to know what to inspect). (2) similarly to what I chose to do, I did most of the inspection. If what was reported was not rectified, I jump on the ID =P. Workmanship comprises of: a) tiling b) kitchen cabinet c) wardrobe d) toilets accessories installation e) preserving existing floor tilings f) handling owner's properties' condition (such as sink and windows) g) wallpaper installation h) shower screen i) cleanliness prior to handover 4) No ID firm is perfect. Hence, prior to signing on the dotted line, seek as many clarifications as you can. One of the worse incident I'd encountered with summit was on the quality of the paint used. This was how we got to know *** as well.. Nonetheless, they were willing to clear the misunderstanding and compensate based on our request. 5) Our touchup period took longer than expected due to tiling problems in the bathrooms and regrouding. But all in all, *** had asked the tiler to work with me to rectify all tiling issues. We took 2 full days (due to the mosaic and the types of tiles we chose to use). Alot of hard work indeed, but all worth it. *** was really generous to allow his tiler to work with me these 2 full days, and to ensure our satisfaction to the max. (*** even took the initiatives to clear some re grouding stains for us. ) 6) It will be best to have an idea of the concept at home, if you like something out of the usual e.g. Victorian or Europeans, you need to voice out to test the capabilities of the ID or contractor before engaging them. For Summit, we are generally satisfied. Hope the above helps