Hi, I am a Miele user myself. Not speaking from pure theory but real life experience which I want to share with everyone. Let ur own mind decide for u if it is worth to throw in that 4k.
Product : June this year, my miele washer (active care package) honeycomb drum got a big dent inwards when washing my bed sheets. Apparently, mile claimed that it was due to a $1 coin lodge into e outer drum and inner drum. Frequency wise, I do my washing 2 times a week and this problem happened b/w 53 and 54 week. Problem arises after a total of 108 washes only!!!....actually lesser as my wife and meyself were away on holidays for about 1.5 mths..
Nice part is that the head of customer svc told me that we need to remove all coins for mile machines. She is kinda proud to say that her maid does that for her for every wash. I don't have a full-time maid but a part time domestic helper rather, maybe it's in the fine prints I need to buy a maid as well to use miele pardon the pun.... Anyway, I have been doing my own washing for the past 30 years so not new to front loaders. When it comes to washing, I believe most of us will try to remove coins but sometimes we will miss out one or two. For my case, a total of 6 coins are found in the filter for my case for 108 washes. To me, it's abt the best I can do, maybe u guys can do better.
My personal conclusion, Miele washer cannot handle coins well, pls ensure all coins are removed before using. No problems for my previous washers with more humble price tag. Repair costs set me back at 500 after they said they will waive off the labour.
On the brights side, Honeycomb and washing program is pretty good I must say for washing normal wear. Anyway, all our expensive clothing r sent for dry washing.
Service Quality : When I first call the customer svc line, the customer svc mgr told me that within the same mth, they can still cover under warranty. I was happy at first. When the svc tech came to my house, he reported the damage back via phone, next came the story of, 'eh the warranty doesn't cover user fault'. During this time, I heard him talking in hokkien and apparently who ever over the other end seems to have concern over the costs of replacement. This gives me the impression that they r trying to shift the costs to the customer.
Next came the customer svc pole calling me to say that oh, that is due to user fault so can't cover. The story is pretty inconsistent when i asked further questions. Next, the head of customer svc called me and mentioned the above, at the end of the call, I am more pissed than before.
They then send me their engineer to talk to me, this chap is quite nice but at the end of the day, I am only 1/2 convinced that it is due to the $1 coin. Anyway, not to waste my own time over these calls, I just go ahead to authorized the repair.
My personal conclusion, when u buy a merc, I expect the product and customer svc to behave like one C&C has not asked me to pay for some faults during warranty all these years. True, electronics and mechnical parts failed at times, but the customer svc experience with miele leaves much to be desired.
On the bright side, they arranged a loan washer to tie over this period. This I must give credit for.
After this repair, if it breaks down again due to whatever reasons, the miele is gonna be out of the house.
Okie, hope this experience sharing is good for those seeking opinions. Draw your own conclusions and decide if u want to put down that hard earned $4000+. Good luck
