Kennedy

I am Kennedy from Earnest Interiors. I assume you could be, Karen or Frank. I need to give my thanks to my past and current customers, Mrs. Sze, Mrs. Tai, Mr. Ong and others, whom encourage me to respond on the post. I am a qualified designer holding design degrees in both Raffles Design Singapore and University of Melbourne in Australia. I am here not to promote myself but I think I have my right to voice up my stand and tell the truths. I am shock, speechless and hurt to see your published notes. In January 2010, you had come to Earnest Interiors for enquiry and quotation. You had shared your ideas with me and I had come up with the design proposal and quotation based on your requirements. I believe you had also met up with other IDs for comparison in the design ideas and pricing which is normal. After many follow up meetings and numerous emails, you had decided to sign the contract with our company on 25th of April of $64K after discount. Based on your written comments in renotallk forum dated on 09/08/10, can you let us know which part of our services and attitudes were horrible and what we did was disgraceful and dishonest? I shall deem that it is an attack of a person’s integrity. It is a market practice that carpentry measurements are based on per foot run. My quotation was based on your floor plan which may not be 100% accurate. I did tell you at the beginning; your carpentry works will be re-measured again after we had completed and the original quotation will be adjusted accordingly as promised (in which you did not mention in the forum). I believe it was fair to both parties. You had commented the price differences between small cabinet (3 ft x 5 ft) and the TV feature wall in the quote. All small carpentry items are based on per item (Lump Sum) which are common in market practice. During the discussion, both parties were “heated” up due to disagreement and I do not agree with you that I was throwing tantrums. The miscommunication may be due to your absence during the renovation period. You were outstation and not in Singapore for most of the time. You had asked me to liaise with your mother during your absence which I did. Most of the changes were agreed verbally with your mother based on mutual trust and understanding. Variation orders were sent to you through emails and you did not respond with any disagreements. At that time, your mother had asked me to complete the renovation works before the agreed completion date. It was only when we had completed and handover; you had told us that you do not agree with our pricing. Moving forward, based on trust ,the required touch up works were promptly done disregard that we only collected 10% of the total contract amount , which was my mistake by not collecting progress payment from you. On that day , in which you agreed to meet at your place to “ Wrap Things Up “ ( after 3 weeks you had moved in ) there was another list of defects which was not highlighted to us and I readily agreed to arrange for the rectifications. But to my surprise, you told us that you do not want us to rectify and wanted to get someone else to do it. During the meeting, a friend of yours who was never in the picture during the renovation, insisted that you only willing to pay $50,000.00 in total .You were only interested in the huge lump sum discount .As it was way too much, we got our boss, James, to step in, situation was tensed I must say. In order to settle it amicably, James agreed with your demanded discount amount $13,198.00 including VO & Credit Notes. You had even requested him to sign on the agreement of discount with his full name and IC number as you did not want us to seek legal course to re-claim the discounted amount. And what surprised and left us flat footed was that your family reaction was literally bursting into joy and laughter after he had signed. The 180 degree change of mood prompted me to think these were a much choreographed move to coerce us into your request; I may be wrong as this is only my thought. After the meeting which lasted almost till 12 midnight, I was reprimanded by James for making a very serious mistake of not collecting progressive payment promptly, and being too trusting and thoughtful while you were away. James had told me there are always some people who do not honor contracts and words, and are not honorable and righteous. It was our company first experience and was a good lesson for both Peter and me. After all, Peter has been working with Earnest for 6 years with an impeccable record with clients. I am not ashamed to say that Peter and I had provided our sincere services and efforts during the renovation, and after the deduction, we did not earn a single cent on your project but still need to cough up the cost to the suppliers, what luck we have. I cannot believe you still publish this half baked truth posting to smear our reputation. Earnest has been in market for 11 years, I have to say I am working in a responsible company with great people.