jks

hi het! maybe I can explain the 'never try, never know' concept on behalf. I am a live example. If I had never bought the wardrobe from AMARE LA CASA, I would never get to find out that their workmanship, service and professionalism are really beyond reasonable thresholds. Just to share, AMARE LA CASA threw a 'no-show' stunt for the removal of their wardrobe just yesterday when arrangements had been made to facilitate the process. Without any notification and explanation (apologies not expected as it would be unrealistic on my part), this is the kind of professionalism and after-sales (not before) service/treatment that I can only get to know after trying. An established and responsible company would not have resorted to such extent even with any tinge of unwillingness to enforce the work order as sentenced by court.

rinairfan, the company was registered in 2009. At the time when I signed up the package, they did not have the website also. What was displayed in the exhibition was really impressive and I signed without checking offers from other competitors or recommendations from friends. In comparison, I am amused at my pathetic yet ironic position being a customer left stranded with the defected wardrobe. Nevertheless, what was done cannot be undone but what was built can be dismantled. Looking forward to a recommended contractor for my new wardrobe. PM me if you are interested.

darknight33, Your existence as a extremely satisfied customer of AMARE LA CASA was already duly acknowledged. So was your fiery support for their excellent workmanship and great service noted from your impetuous threads. I envy your fated luck over your elated purchase, which must have been unimaginably excellent so as to initiate bouts of raves. While there is absolutely nothing wrong trying to surface genuine (both positive and negative) reviews, constructivism is a fundamental principle in all forums. On that, I believe rinairfan and that 'SOMEBODY', as always and yet again quoted, are here to simply share their experiences and not to generate a stream of immature personal attacks. Your insinuating remarks against rinairfan "And please find something else to do, don think too much. It's not good for your character and brain. May the God bless you with wisdom and virtue!" was irrelevantly embedded with elements of personal attack. On the topic of wardrobe, photos were posted to illustrate why purchases were not considered up to (our) standards. Reviews were objectively explained and not based on groundless claims. Neither were they from business-rivalry propaganda. Being satisfied customers of AMARE LA CASA and the latter themselves should have no problems identifying the unique wall system layout, customized-yet-standardized dimensions and perhaps, privately, the subjective workmanship along the continuum? Service aside, asking for reasonable quality (limited by 'de minimis principle') under Sale of Goods Act was also criticized as "being difficult" and "finding problems". A food establishment who had been fined for being unhygienic will still have its fair share of customers upon re-opening after an ordered clean up. Within this forum, TWO complaints of lousy workmanship and service did not assume ALL future purchases from the company in question are likewise. Probability of (re)occurrence is thought to be in correspondence with statistical significance. Of course, at the time of purchase & payment, I happily assumed I would be in your satisfied camp as well. Just like no one likes to be involved in an accident but somehow or rather, fault or non-fault, accidents still happened. Reminder: This is a reno forum and the current thread is on AMARE LA CASA wardrobe. You are most welcome to share and justify your reviews objectively here. Even to the immaterial-whoever-and-whichever fanatic 'newbies' customers who wish to lobby support for AMARE LA CASA, there is no justification to ridicule members who share different encounters and opinions from yours. You may have gotten the 'BEST' contractor and vouched for prospects to try as they will not 'REGRET', BUT there are others who received the 'WORST' attitude and greatly 'REGRETTED' trying. Happy customers share their positive feedback while 'unlucky' and or 'difficult' customers share their post purchase dissonances. Point is different customers make purchases based on different personal preferences over quality, service, price, value, brand & etc. I'm sure savvy consumers would practice discretionary judgment amidst clutters of advertisements and reviews received. Ultimately, the choice is theirs. Good or bad outcome, we have to face it. Cheers!

Mrs Kay, I fully agree with you that kindness and common courtesy begets the same. I'm sure many other customers who received such quality as shown in the photos posted would raise their dissatisfaction. While I have my respectful email sent to AMARE LA CASA to REQUEST and not DEMAND for rectifications, the company was undeniably antagonistic about their own quality and refused to accept responsibility. Yes you are right. Had the feedback been looked into it and rectified, the matter would be resolved amicably with a softer approach without the necessity to go through a hearing. As a business entity, a company cannot simply refuse to address valid complaints and refused to provide due service recovery. Also thanks for your advice. It was perhaps the size of the deal that determines the kind of service received. After all, "it's only a 6ft wardrobe and there is no reason why we need to make so many trips" (Amare La Casa, 2010).

darknight33 No offense but I just wish to clarify the following points raised by you. "But the funny thing is some people are so hard to pleased as no matter how much times people rectify, they just seems to have problem with it. Dunno is the company 'suay' or wad." Easy to please or hard to please is subjective. If you bought a NEW wardrobe with so many defects yet the company refused to rectify after collecting your money and throwing you with your defected product, in my view, a super easy customer would just accept it without any complaints. Perhaps your threshold falls under this category. On that, as a consumer, asserting basic rights on reasonable quality seems to be slated as being difficult. In case what you heard was skewed or partial, throughout, there was only ONE rectification visit during which among the whole list of faults, only two were looked into (and also made worse). Slanted bar was fixed straight but added with scratches. Uneven shelves were cut even shorter. The rest of defects were not looked into. Second visit was arranged but no works were done as they only came to 'look' at the problems. Perhaps, indeed the company was suay and not as lucky to have easy customers and ardent supporter like yourself. "i also dunno why some people will wanne condemned a company till this extend. Is dreaming of the company will close down or? and the most amazing part is they can assume that we trying to impose as customers.." This is a reno forum where people share their views, purchases, recommendations, etc. Although some companies do log in themselves to moderate the negative reviews, whether you are a customer or just a posed customer is in fact immaterial as you can share your happy purchase while I share my unpleasant encounter. What was shared was solely the truth and not made up to condemn the company to the extent of closure. No company has 100% satisfied customers due to lapses arising from human errors, technical faults or even customers' unreasonable expectations. What is important is the attitude and lessons that we learn from mistakes/experience.

hi darknight33,i'm happy for you that you had received satisfied product and service from Amare La Casa and did not go through the hassle and frustrations that i had. While you may feel that that 'somebody' who is 'simple' just looking for a little 'problems', touch your heart and ask if you would pay for a NEW wardrobe where shelves are not even, not aligned, not as discussed and also decorated with chips marks, dents, and stains? And yet, yina who came down said the defects are nothing BUT took photos herself, promised to change some parts, yet left it hanging without doing anything. Of course I respect your views, but if you find the verdict unfair, you may be scandalising the court's judgement and our judiciary system. It's understandable if you as a consumer think that no one on earth would customise an 80cm wardrobe. However, coming from the company who offers core customisation services yet only delivers standardised depth of 44.5cm (omitted info) is unacceptable. Customised wardrobe should be done accordingly to fit individual's requirements, as promised. In case you are not aware, off the shelves standard is 60cm. My requested depth is not to find 'problem' but to fit the space in my room and maximise storage space. Karen ridiculed this point in court too, citing customer will not be able to reach for their items with this depth. I felt that while she may find it personally impossible to reach with the length of our hands, it is immaterial. The company should not dictate how a wardrobe should be utilised according to how they instruct customers and only build wardrobes they think is standard. As it's a personalised product that comes with customised services. As mentioned, I believe there are other satisfied independent customers just like yourself. Unfortunely, I fell not by choice into the other group of customers.

hi nickgoh,thanks for ur empathy. Sales pitch was by Yina at the furniture exhibition. Main person in charge is Karen. Those insinuating remarks were from both. Initially (before intallation) they were friendly and cordial. Not anymore after payment was made. First feedback to Karen was still ok. But her partner came and didnt looked into all faults. The chipped and stained drawers were not even replaced and just left. They kept repeating it's their standard and I seemed to have no choice but to accept and I'm glad I didn't after seeking legal advice. After the first rectification which was just a waste of time and coming for thr purpose for persuading to accept their standard and not a rectification trip. I called to feedback again as it was ridiculous that they turn deaf and blind to my calls and emails. Then the seemingly friendly people started their shrewd poppycock.

Yes. I won the case and have an order against them. But till date, they did not bother to arrange to collect back their wardobe. Neither was any money order received. I would not post such incriminating facts online if it isnot reflective of the truth, otherwise, I may be sued for defamation.Even if quality is not up to standard, ethical business practices and genuine service recovery efforts would have resolved the matter amicably without the hassle to go through judiciary process.

Hi nickgoh, you may wish to refer to earlier threads for my review of their wardrobe. This was one of the worst and most cumbersome purchase I ever had. To such extent where I need to initiate legal action against the company due to the unfair practice, lackadaisical attitude (they simply ignored all the faults, said it was nothing, asked me to live with it, did not follow up, did not apologize, promised to change the drawers and scratched bar yet nothing was done at all, refused to admit fault and denied bad quality despite evidence shown) in order compel their attendance in court to take up their responsibility as a seller as the defects as shown in photos posted remained intact till date. Above all, it was very exasperating communicating with them. Decent companies with reasonable management or staff would look into feedback and provide service recovery or product rectifications if logical and required. Yet, this special company AMARE LA CASA is off the reverse end. I was shouted at, advised to talk to them nicely since I need them to do the rectifications (full pymt made), person in charge can tell me she was unhappy and ended the conversation, told me I am giving them problems when they came for pdt and service (plus ego) recovery, told me to make sure I can reach the wardrobe if I want to adjust the hanging bar, called me late at night and made me repeat my complaint which was emailed and conveyed verbally but no formal reply given and ended the call saying that it was late and she needed to sleep, said there was no reason for them to come rectify so many times as it was only a 6ft wardrobe, told me I can dont like their wardrobe just like some people like and some people doesnt like LKY. She also said if I want my wardrobe to be straight, I need to tell them "K****, I want my wardrobe to be 100% straight. Decent and reasonable companies will definately follow up on feedback and provide service recovery/product rectification if logical and required. Yet, this special company AMARE LA CASA is off the reverse end. I was shouted at, advised to talk to them nicely since I need them to do the rectifications (full pymt made), person in charge can tell me she was unhappy and ended the conversation, told me I am giving them problems when they came for pdt and service (plus ego) recovery, told me to make sure I can reach the wardrobe if I want to adjust the hanging bar, called me late at night and made me repeat my complaint which was emailed and conveyed verbally but no formal reply given and ended the call saying that it was late and she needed to sleep, said there was no reason for them to come rectify so many times as it was only a 6ft wardrobe, (first visit after installation did not rectify all faults, instead slanted bar when refixed to be straight was added with scratched). Imagine the company can tell me 'I can don't like their wardrobe just like some people like and some people don't like LYK' (Amare La Casa, 2010). If I wanted a straight wardrobe with aligned shelvings, I need to tell them "K****, I want my shelving to be 100% straight", claimed I am fussy whereby I only highlighted the major faults and not even the minor ones initially, also tried to be funny and asked me to teach her how to cut shelves and build wardrobe since I wanted aligned shelvings with consistent dimensions (shortfall is not in terms of 1 or 2 mms but 1 or 2 inches), sales strategy of not indicating their standard resulting in different outcome (measurements and drawing plans not indicated and revealed) and will only rectify the fault if I top up money to redo wardrobe to my requested depth. I personally and unfortunately, experienced the recalcitrant turned-off attitude, arrogance, unreasonableness and aggressive yet defensive stances. They lack professionalism, willingness, sincerity and capabilities to resolve the matter and clear their own sales/product mistakes. Although an order was given for them to refund and remove the wardrobe within 30 days, I got a feeling that I will need to go through further proceedings in order to enforce the order, in which I will.

Hi suzuki 448, here are the pics. Didnt manage to upload all due to the huge file size. My apologies, some pics may be repeated as they were some missing during uploading and thus reloaded in batches again. Links to Photos showing quality of wardrobe from AMARE LA CASA (2010): http://img810.imageshack.us/g/p205401100810.jpg/ http://img183.imageshack.us/g/p2145150810.jpg/ http://img576.imageshack.us/g/p2037130810.jpg/ http://img576.imageshack.us/g/p2144150810.jpg/ http://img255.imageshack.us/g/p215001150810.jpg/ http://img810.imageshack.us/img810/593/p205401100810.jpg http://img221.imageshack.us/img221/6984/p2151150810.jpg http://img179.imageshack.us/img179/9215/p2054100810.jpg http://img261.imageshack.us/img261/1498/p2039130810.jpg http://img259.imageshack.us/img259/7159/p0031110810.jpg http://img408.imageshack.us/img408/541/p0032110810.jpg http://img830.imageshack.us/img830/1764/p203701130810.jpg http://img839.imageshack.us/img839/3586/p2038130810.jpg http://img215.imageshack.us/img215/7031/p0035110810.jpg http://img183.imageshack.us/img183/9886/p2145150810.jpg http://img638.imageshack.us/img638/3876/p2144150810.jpg http://img121.imageshack.us/img121/983/p214902150810.jpg http://img576.imageshack.us/img576/6985/p2037130810.jpg http://img168.imageshack.us/img168/127/p203601130810.jpg http://img688.imageshack.us/img688/4254/p2053100810.jpg http://img821.imageshack.us/img821/4183/p2057100810.jpg http://img576.imageshack.us/img576/3876/p2144150810.jpg http://img219.imageshack.us/img219/3196/p2143150810.jpg http://img808.imageshack.us/img808/3083/p214301150810.jpg http://img261.imageshack.us/img261/5217/p2146150810.jpg http://img255.imageshack.us/img255/2743/p215001150810.jpg http://img530.imageshack.us/img530/5466/p2150150810.jpg

Hi rinairfan, I share same frustrations and dissonance. The company insisted that no one had complained about their products. That doesn't mean all customers are satisfied and perhaps, I thought, I was merely the unlucky one among others. Having read your review, I find that Amare La Casa clearly lacks the technical capabilities and professionalism to conduct business and after sales service in a reasonably fair manner.

Hi louistanlk, I refer to your posting on Oct 26 2010, 04:11 PM. I've viewed the new website as recommended by you through your friend. As described and illustrated with photos on the website, Amara La Casa products do appear impressive. Just to feedback, I was a customer of Amare La Casa and had bought a wardrobe at the Singapore Expo earlier this year. I liked the design and wall concept that freed up space for vital maximum storage. In particular, the elegantly aesthetic showcase displayed at the exhibition highlighted excellent workmanship and finishes. While I believe Amare La Casa has served many satisfied customers, my purchase was unfortunately in extreme contrast, one of the most horrifying and exasperating encounter. Product dimensions were misrepresented. The standard shelves only measures 44.5cm and this was not highlighted during sales presentation and measurement taking. Not even during request to increase shelves' depths (shelves mentioned and not side wall) prior to installation. After installation, the new wardrobe was in an astonishing condition with many defects and poor finishes. Defects on Amare La Casa 6 ft Customised (with silently omitted 'uncustomizable' standard): 1) Misalignment of shelves – Shelves on a same row across columns were not fixed on a straight line. Company claimed this is their standard and shelves cannot be fixed straight (in total contrast with one of the shelves shown on their website) 2) Uneven coloured edges of shelves – Off-white vs white 3) Uneven depths of shelves – only one shelf is 45cm (their standard). The rest jutted in and out between 43.5cm – 45cm. 4) Clothes hanging bar was slanted. 5) Interior right edge of first drawer was chipped off. 6) Two stained rough patches at second drawer internal base. 7) Dent at internal sliding door frame. 8) Shorter wall mounts for hanging bar – one inch shorter than depth of shelf 9) Slight black markings several spots, at left exterior frame and right interior frame. Workmanship and after-sales service sucks to the maximum. It was explained that the depth of 45cm is their standard. I was asked to top up payment to redo the shelves to my original request. There was element of deceit in which Amare La Casa had fraudulently misrepresented as part of their sales tactics. Otherwise, in denial, negligently omitted the influencing information (pitched condition of fully customizable depth according to requests without restrictions) inducing into the purchase. It falls under one of the top unfair practices listed under Consumer Protection (Unfair Trading) Act. Sales staff were rude, defensive and unprofessional. Instead, the manager got angry and refused to communicate. Another rude staff, who promised to rectify some faults for the second time subsequently claimed she cannot make decision and left, was sent as a messenger who acted as though a pigeon transmitting and relaying communications between buyer and seller. Complaints on the defects were not all looked into. Only the slanted hanging bar was fixed straight but added with scratches. The shorter shelves were cut even shorter and space storage reduced even further. The company deemed that their product defects were normal and asked me to live with it. They promised to change the obviously scratched hanging bar and chipped drawers upon another review. Yet they left my complaint as it is. They did not bother to rectify. No apology received at all. No follow up when I refused to top up money to rectify their defects. I have no personal grudges against anyone nor the company in particular. This is my objective review as a consumer. Photos are uploaded for your individual assessment of acceptable workmanship, which I personally regard as trash and PCK Kids-play Edition standard. After legal consultation, I filed a claim against the company for misrepresentation, unsatisfactory quality, bad service, refusal and incapability to rectify defects as they adamantly insisted their product is not faulty and refused to refund or rectify. The Small Claims Tribunal awarded a court order in my favour on 26 Oct 2010. What an intriguing coinicidence, the boss of Amare La Casa is also known as Louis as posted by 'kitchen' in previous threads (post #8 dated Oct 10 2010, 11:16 PM). According to bizhub search which is available to public, the sole proprietor is Mr. TAN L.K. May I enquire dear member louistanlk if your friend (the one who told you about their new website) is the boss? Or are you a consumer who happen to have the same name and initials as the boss? With such uncanny but possible coincidence, people might easily misconstrued you as the boss manipulating the forum for self-advertising and soliciting sales to ring your cash registers. My apologies for being cynical, but I do have my personal reservations. Amare La Casa Wardrobe - "This is standard. Live with it." Wardrobe from Amare La Casa Wardrobe from Amare La Casa