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It's OK if they're unable to cope and turn us down right away. But it's NOT OK to turn down a request for a "final" clarification on a revised quotation that we spent 4-5 sessions of a couple of hours each! It's a complete waste of our time! We actually sensed that this ID had problems managing his time and was very slow in his quotation, so we asked if he could get someone else to handle our project. But he continued to assure us that he was able to cope... hence we spent a few more sessions with him and arranged a site visit, only to have all out time and effort wasted! BTW, we actually send an email to the bosses of the company. Guess what, we received not a single reply. So it says so much about the company. Yes, like many other renovation companies, this company has hired many ID/sales to boost their sales volume at the expense of quality.

We almost signed up with them... but can you believe it the ID "chicken" out when we requested to meet up with him to clarify the revised quotation which has included several more items and increased prices after the site visit! Perhaps it's just the ID we were dealing with, he seemed unable to cope with more than one project (he just started to work on a new project) at the same time, he repeatedly delayed/postponed his quotations/appointments and looked unable to handle stress... he actually asked us to go with other contractor! Or perhaps their business is too good right now, and they feel that they can afford to turn away customers. We were recommended to them because of positive feedback on their workmanship and follow up service, but that was during the last recession... and it was handled by one of the bosses (the "Lee" brothers). So goog luck to you!

Thaddeus & Artistroom are owned by the same group of young people, you may want to be convinced by their reasons for having 2 companies: http://www.thaddeusinterior.com.sg/ http://www.artistroom.com.sg/artistroom/Home.html If you spend time discussing with them about the design by sketching on your floor plan, be aware that you're not even allowed to bring back your floor plan that you and the designer sketched on... They treated it as their "design"!!! With such practice, it may be hard to proceed with them with trust that they'll be flexible and accommodating during the project.