Newlywedcouple

Hi Cybermirage, Do you think you can get the people you bought from to come down and verify? For my case, LUSH finally gotten back to us and they will be coming down next tuesday to check. Will let you all know what's is the outcome and the details next week.

Hi all, Recently my husband and I bought a new leather sofa from LUSH. However, less than 2 months of infrequent usage (and we even conditioned the leather with leather care), the leather has some small cracks / tears on it. My husband called the customer service to inform them of the cracks on the leather sofa. The CSO asked him to take photo of it and email them so that they can investigate and get back to him. After investigating (using just the photos) for more than a week, they got back to him saying that the cracks are actually cuts. Apparently, they insisted they were not leather cracks because if it is leather cracks, it will be all over the sofa. They offered a special discount to change the leather...but we were wondering how can the leather have cuts so easily and at so many areas as we seldom use it and I thought that leather should be quite tough? The sofa is made for sitting on, so how can it be damaged so easily right? Moreover, we were told before buying that the leather is scratch resistant, the sales lady even demonstrated scratching on the sofa to show us. They did not even send anyone here to see the condition of the leather except the photos my husband sent. In fact, they told us we will be charge $100 if we want them to come down to check our leather. Anyone has any similar experiences to share with us? We are currently waiting for them to get back to us, which apparently takes a long time

Hi all, Recently my husband and I bought a new leather sofa from LUSH. However, less than 2 months of infrequent usage (and we even conditioned the leather with leather care), the leather has some small cracks / tears on it. My husband called the customer service to inform them of the cracks on the leather sofa. The CSO asked him to take photo of it and email them so that they can investigate and get back to him. After investigating (using just the photos) for more than a week, they got back to him saying that the cracks are actually cuts. Apparently, they insisted they were not leather cracks because if it is leather cracks, it will be all over the sofa. They offered a special discount to change the leather...but we were wondering how can the leather have cuts so easily and at so many areas as we seldom use it and I thought that leather should be quite tough? The sofa is made for sitting on, so how can it be damaged so easily right? Moreover, we were told before buying that the leather is scratch resistant, the sales lady even demonstrated scratching on the sofa to show us. They did not even send anyone here to see the condition of the leather except the photos my husband sent. In fact, they told us we will be charge $100 if we want them to come down to check our leather. Anyone has any similar experiences to share with us? We are currently waiting for them to get back to us, which apparently takes a long time