Hi, I encountered the same problem and was given similar "textbook advice" by Eddie as well (Dunlop's 10-years series I suppose!). I bought their Orthorest series in 2007 to replace an earlier mattress (Dunlopillo too!!! which was repaied once before I "traded" it in for Orthorest) which lasted only 4 years. It cost me around $1600 then as the sales guy said the extra layer on top of pcoketed spring will give me extra comfort. Now barely 3yrs later, the comfort became agony and backache when it sank. Thus I lodged a complaint in July.
Dunlop's Eddie called and told me that it is normal for such memory foam to give way in 3 years and it is not that the sping is faulty. Rather, he can bring it back to replace the layer of foam and check on spring tension. After some waiver of labour, it'll cost me $230. I told him my mum-in-laws' four star lasted 15 years and is still solid! He said other "local brand" may last 9~10 years because its hard and does not give comfort. User don't realised that and think its good. I replied its good if user don't realise anything wrong, cos why bother if you sleep perfectly well and don't have backache?
I told him nobody buys mattress and expect for it to last 3 years. Even the sales guy did not mention this apart from superior comfort and the long warranty period to give customer added assurance. If I were to spend $230 every 3 yrs, it would cost me a bomb to maintain such high running cost (ever of running cost for your mattress????).
Eddie then suggested me to look for another mattress and let him know the model, and he'll give me special price for it. Now I'm wondering, does it make sense for me to trust in Dunlop anymore or opt for other brand?
Anybody here faces same issue or advice to share?
