Hi All,
Just to share my VERY bad experience from Winter International. I too bought a customised sofa from Winter earlier this yr, at Sungei Kadut branch, delivery date was in June, 1 week after the delivery,I was planning to invite friends over. & Now, after reading the posts here, i realised that La Casa is of the same company as Winter! **(Reason being, i bought 4 leather dining chairs from LaCasa, during delivery, it was also different from what we saw from the showroom!Till today, JULY, the chairs issues are still not retified at all, despite several calls to them time and again, no one returned my call!)went to Winter with 3 of my friends who chose the customised sofa together, and to our shock, the sofa that came by during the delivery day was TOTALLY different from what i ordered & on display at showroom!Till now as of today, the metal leggings of the sofa is STILL incorrect! & guess what?
I requested to speak to the GM but was rejected time & again, brushing me aside and saying there was no one to get back to me at all & the boss was not in Singapore? The so called "manager" Theresa was so freaking rude each time through the call,till date, the delivery mans already came by for the 8th time! Can you guys imagine? When i asked her why the sofa was shipped in a different design during the 3rd trip, Theresa the manager replied me loudly saying it was the design i have chosen!!! How could it be that I dont even realise it myself??!& she urged me to clear all the payments when the delivery was incorrect?I asked her "Who in the right mind as a customer will clear the payments when the goods shipped is not CORRECT at all? Is she even fit to be a manager?????She even replied me saying i was not making things easier for her? I told her since i couldnt get a satisfactory answer from her on why this company is so screwed up each time & again, i wanted to write in to the press! She even screamed at me through the call like a lunatic! Did any of you guys manage to write in to any other personnel of the company? Or there are ways we could contact the press regarding these issues we faced?
They really reflect horrible customer service attitude, screwed up company coordination & we feel cheated! Not to even mention, on a couple of occasions, delivery were scheduled to be on weekends, 2-5pm, no one appeared nor called up in advanced..Of a sudden,on a weekday afternoon, someone called to inform he was outside the door step of my house!Dont we all have to work????Why werent we informed in advanced??
Anyone else facing these issues wishes to raise it to anywhere to voice our displeasure?
This company is simply HORRIBLE in my opinion!
i ordered many stuffs from Harvey Norman but there are simply no issues like this at all!
Really very pissed & angry. :( :(
