Well, dun be.....tis is the 2nd time i'm buying from them, 1st time was about 6yrs back and paid $5K+ for dining set, customised fabric sofa, coffee table & TV console. Infact till now, you still can see the dining set, coffee table & Tv console in their IFC showroom (its those Zen-nish dark wood type, dining set is with the ''Z'' shaped chairs) . Classic but ''old'' design No issue with my 1st set with them, everything was good and smooth.
This time round, I got myself a KG sofa ($5K+ oso) but to play smart, i've only paid 1/2 of it and add in a few terms and conditions of my own It does helps that my wife is heading a sales team and she insisted on adding the additional T&C in our invoice. Funny thing is that i still commit with them despite reading their bad reviews. But i guess its the design and quality that really captures our heart and trust me, both me and & wife really went around to see all other popular brands mentioned by this forum, less those super duper expensive type lah before we finally settled for this.
End of the day, as a consumer, we must learn to protect our own interest. Purchasing any product can be a daunting process (regardless from which retailer / company cos even the biggest company and screw you up big time) but I guess we can really mitigate and minimize these bad experiences by doing our own homework and exercise due diligence before signing on the dotted line