Hi flyerfong ,
I had encountered the same problem as you . MY so called leather sofa started to peel after 13 months .
I have yet to contact them as i'm trying to locate my invoice/receipt . But after reading yr posting ,i think they wont entertain me too.
I'm super pissed off by the quality . I tot leather wont peel !
My intention is to pay more for a better quality sofa but ended up getting a lousy one .
my previous fabric sofa lasted me for 5 year and only cost 1k++
Feel like lodging a complaint to CASE but wonder if they will accept if i cant find my receipt .