My husband and I bought their L-Shaped sofa cost over S$3k a year ago and recently we noticed
that part of the leather are tearing off for reason we could not explain since we have no kids, no frequent
visits, no direct sun shinning on the sofa and most of the time we aren't home to sit on it.
So we took a few pictures and went down to their furniture mall shop. The sale person who attended
us was surprised to see the condition of the sofa too from the pictures and assured us that we would
get a happy answer when we speak to their customer service person.
So after a few rounds of phone conversation and one of their guy came to have a look at the sofa, we
are still not getting a good solution. They wanted to charge us for S$250 delivery cost and said
they will do free for the upholstery based on the same sub-standard leather. So we asked them what if
one year later, the same thing happens again?! They said they are giving us warranty for that. So would
that mean if that really happens, we have to pay $250 again???!!
They initially offered us $600 to do the upholstery on the leather they sold us (apparently it is some kind
of German leather) and they HAVE a second option which they call it as premium leather charging at
S$900 (they claimed this is the italian leather). In the first place, why didn't they sell customers the premium
leather on new sofa and gave us sub-standard leather when we paid for $3k+ and expected a good quality sofa
that can last us at least 5-year. I told the girl my mum bought a leather sofa for 1k plus and that lasted her
a few years!
We expect them to call back this week to give us a final answer but apparently no news yet after a week. Will
keep you guys updated.
