My house was recently renovated by Plush Living in Jan10... ID is Darren (boss of the firm) and PM is Richard. I remember getting 3 quotes and ended up selecting PL due to cost effectiveness of their quote as compared to the other 2 firms. Most importantly, I can feel Darren's sincerity to do my business during my 1st meetup with him... He gave us alot of ideas and shares alot of his knowledge/experience with us. Overall service experience was excellent and I must say Darren has provided professional service by sharing his knowledge with us... He is friendly, approachable and negiotiable.
To be fair, there are always hiccups along the way during reno and I must say both Darren/Richard were doing their best to get the problem resolved on their own without causing any delay to the whole renovation. In actual fact, my reno schedule was very tight as they only have 4 weeks to complete... imagine there was a few PH in Dec09. Indeed, I was very worried that Darren could not handover in time but he keep assuring me that he will complete and handover on the committed date and he really did it. This is something I really have to compliment them for being able to exceed customer expectation/satisfaction resulting in better trust and confidence.
I must say PL is so much better and professional than the previous reno firm I engaged for my first home 7 years ago... And of cos I will strongly recommend to anyone out there looking for good and reliable ID and firm. Recently, I even invited Darren/Richard to my housewarming cos he is more just a ID to us.. maybe consultant? haha... He also told me to call him anytime if there is anything wrong with the reno even after full payment is settled. My hubby tried calling him few days ago regarding my water heater issue, and he also adviced us the better way to get it resolved.
The only setback about Darren is he is super busy (which we can understand why cos he is the BOSS of the firm)... so my advice is to make the next appt with him on the spot and send him sms to remind 1 day before actual meetup... I tried that and it works for me... this is the workaround that I can think of to aviod any misunderstanding..
