Dissatisfied consumer

Hi All I also like to share my unpleasant experience with FC Homes. We had placed an order for a KG sofa + an ottoman at Beach road showroom in dec 2009. We were told that the sofa will arrive SIN not later than 10 Feb fr CHN, ie. 4 days be4 CNY. We thought it's ok as long as the new sofa comes on time. A week prior to the delivery of the sofa, we make an initiative to call up the salesperson at the showroom (since he was the only one we knew there) and we were told to call their office to chk personally on the delivery schedule. What kind of service is this?? First calling was told don't worry, my sofa will come on time. Nearing to date, call again, the ship hasn't even set sail. This make us so worried as we have already disposed off our old sofa and shd the sofa don't arrive on time, our guests will have to sit on the floor when visit our place during the new year..... I had to keep following up every other days, the sofa did not arrive on schedule date, but came 2 days before CNY. We feel cheated... This was the 1st bad experience. The sofa came without protection on the delivery date, was one thing, gosh the new sofa was actually a defective one. There was a 'penknife' cut at the side of the sofa!!! My dad who especially rushed over to my place to wait for the sofa, asked the deliverymen to come back to witness the cut. The deliverymen then returned the balance chq to my dad & at the same time took some pics of the defects and told my dad that someone fr FC Home will call us later. What kind of after sale service is provided?? No one bother to call us at all and suddenly one fine day someone called and ask the status!? Can we settle for a small discount... What is this!? The best thing is there was no apology that it was their fault. Shd I settle this for a disc, does it mean that th fault is mine?? Who is going to responsible for any potential crack later on?? Will they still come back to repair once again?? After which a Malay man and a Chinese make an appt to come to my place and tried to use some kind of coloured glue to patch up the defect. I have told them no use doing this, we can afford to pay for quality good and we will definitely not accept a defective one. After the patching, he said that the glue will turned into the same colour as the sofa and we will not even spot the patch. After this remark, he took out his inv and asked me to make the bal payment. We rejected him, reason being I have yet to see the effect if it is true that the patch will become invisilbe. He thought it is a magic glue, till todate, the colour still differs and the patch is still visible... Recently, another person called and said he is coming over to check on the patch, he came with the same Chinese man. I have told him that my decision is still standing, ie. replace a new sofa without defect. He tried to influence me and said that even if I go to CASE or forum in the internet, at the most is a 10% disc off the selling price. This really make me HOT!! I reiterated that I am buying a good quality sofa and not a defective one. If I see money as so important, I would have settle for a few hundred bucks of sofa elsewhere, why should I suffer like that. I have never in my life encountered such upsetting and unpleasant thing!!!! I have make myself so embarassed when my family, friends and relatives who came to my place during the CNY spotted the cut and told me I shd have asked the deliverymen to take back the sofa instead... What a torment... I promised myself after this matter has settle, I will never ever patronise this shop anymore...