Hi,
Please do not buy any furniture from FC Homes, NOT very professional!!!
I bought a dining table from FC Homes at Sungei Kadut from a china lady called Lucy Duan. Don't be CHEATED by this lady LUCY DUAN. She was really friendly and nice prior to the purchase of the dining table and made many promises before we made the payment.
She promised that the dining table set will be delivered to my house in 1 week time, chairs will come with cushions that fit the odd shape of the chairs and all cushions will be in white colour ...but she called back 2 days later to say that she made a mistake and the warehouse did not have the right dining set that I ordered so the set can only be deliver it to me in 3 weeks time!!!!!!
Then, comes the best part! Few days prior to the date of delivery, i called her to confirm the delivery date, she told me that she does not handle customer service queries (which she promised) and asked me to call the office myself...URGHHHH!!!!!
The customer service personnel at the office told me a confirmed date but called me the next day to inform me that shipment will be delayed for 4 days.
On the actual day of delivery, they made the mistake of delivering the wrong table and will have to send the right dining set to my home later in the afternoon. On their second trip to my house, they forgot about the cushions so got to come back the 3rd time!!!! Finally they delivered the cushions but were in the wrong colour and size; not white but in cream colour. Wasted my entire afternoon waiting for them!!!!! Very Poor and RUDE Service!!!!!!!
Called the sale lady Lucy Duan in the evening to compliant about the wrong colour and size of the cushions, she said that she cannot do anything as this company policy and it was cream in colour as displayed in the showroom. No leh, I took a pic of the dining set when making the purchase the cushions are white in colour. She ignored my queries and keep talking about the new outlet in Capital Mall and asked me to visit their new showroom for more purchase. Please lor, so poor service still got the cheek to ask someone to visit their shop! She said that she will call back, but never did. Called her many times and she refused to pick up the phone....URGHH!!!!!
Conclusion, do not buy any furniture from Furniture Club (FC Homes) esp from the lady LUCY DUAN, she is a such a BIG CON!!! Don't be deceive by her friendliness and remember to ask them to wrote down the colour, the model number o...all the details of the items that you purchase from FC (if you still dare to buy!!!), this is to protect yourselves against any disputes in the future. If you can, take a pic of the displayed item before leaving the shop.
All the best to those who buy furniture from FC and remember don't buy from LUCY DUAN!
