SnOOpy

Why am I so pissed and hyper demanding for a near instand response ? 1. This is a high tech fridge which was just installed. GC guys did not bother to even check it before leaving. 2. Next morning the fridge not cold and I called Samsung. There was a "21 E" error code flashing and I mentioned it. 3. 3 days later, Samsung relented and send a tech over, the next day. 4. the repair man says the PCA (circurt) board is gone ! This is the brain of the system ! If it is screw your fridge is done. 5. Calls to Samsung resulted in "Please contact your dealer". Calls to GC resulted in "Please call Agent" or "We are waiting for agent feedback" 6. In the past 28 hours, I had made over 4 hours of phone calls between the 2 parties. Each time telling them my details and sob story over and over again. 7. Finally, their manager Mr Tan, still have to ask me for my mobile phone and name after the 15 mins converstation. I'd gladly give but shouldn't this be in their CRM system ? ....the saga continues

1 hour + again, over 2 phone calls with Samsung. I was told that they have contacted the dealer (Gain City) and authorized an exchange or refund. Until now, no sound no picture from Gain City. So, I reluctantly called the GC hotline. Hhahahahahah.... Guess what, there is NO SUCH PERSON called IVAN in the department (he called me at 1130am and made me repeat the same story + details). Then there is another idiot on the phone "What is it regarding ?" OH FISH, WHAT THE FISH.... I had given the 1st answerer my postal code, unit number and now I have repeat my story for the 6th time today ! another 16 mins on the phone. "What is this regarding ?" Aiyooooo...... Another guy came on phone, "I am the supervisor". So what ? I want to talk to the manager. Made me repeat the story. Then "hold on" and then finally another guy came on line. Only I ask that he identify himself as Dainal Tan, THE Manager. Ok. Now that I have your attention. What is the update ? Reply : "Purchasing following up with Samsung !" , plus he has received the photo of the service report from Samsung that i had to resend this morning. No sound no picture (yes, 1st email to Tan, bounced as Daniel was spelt as DANIAL). He claimed that they already acted on the email this morning. HUH ! I believe you, pigs will fly lah. Samsung has already authorized you to exchange or refund us. What is GC waiting for ?

To add. I called Gain City & Samsung immediately on the service report. Gain City Hotline : Please refer to the sales person on the receipt. Then called the AMK Branch, which bills the Expo sales. Sales Person off today. I gave the details to the person answering. Then was refered to a Carrie, whom i had to repeat the information. Then they say, they will check with Agent. Someone called back, asking for a copy of the service report as Samsung will only send to them the next day afternoon. I emailed and tried to follow up. Was given a number, but this phone rings non-stop. Guess what ! This morning I tried the phone that rings non-stop. Finally decided to call the general hotline. The person Francos Tongal is off today. SO ?!?! Nothing gets done ??!? Called Gain City again, repeat the whole details & story. Worse, they really have no idea what happened. By then I am super upset.

I liked to share with all here, the TERRIBLE SERVICE & PRODUCT We bought from Gain City during expo, this big sized smart fridge. It was installed on 27 June @ our new place. Grand amount of $1300. On installation, there was a blinking light "21" & "E" on the display. The installers did not say anything. After over night the fridge wasn't cold. Next morning, called Samsung hotline for assistance on Friday. They told me to turn off, wait 15 mins & turn on the fridge. It should work. But again, nothing changed. Suffered the weekend unpacking in this heat and without cold drinks. On Monday, FINALLY, Samsung relented and send a technician to have a look. But only can come on Tuesday ! Within 1/2 hour of trying and testing, it was found the circuit board is faulty and 21 E was actually the fault code ! Why didn't the call center, on my 1st call, alerted to this and escalate it ! After almost 1 week, we have no working fridge. Calls to Samsung service centre, points to the reseller ! Calls to the Gain City, points to Samsung. All in the name of further instructions ! I had spend a lot of time on my mobile phone calling these parties. Samsung 1800 number, cannot be dialed from office line. I had made numerous phone calls to Samsung Hotline and Gain City since Tuesday morning, when the service report is out. Today, I am still asked for "what is this regarding" and all the details repeated over & over again. Under the Lemon Law code, I had the following options : "you should bring the defective product back to the seller to ask for either of the following: 1.Repairs to be made to the defective product; or 2. Replacement of the defective product; or 3. Reduction of the price of the defective product; or 4. Refund for the defective product." Repair is attempted and is a major problem detected. Circuit board is like the brains of the fridge. If is out, then nothing will function. I am asking for Option 2 & 4 now What say you Samsung Singapore & Gain City? PS: Some of our frozen food already spoiled as the temperature in the freeze is 9degC PS2: This email was written after the upteen phone call to Samsung & Gain City, having to repeat my details & stories to the voice at the other line. Duhhh

Anyway, in short, we have selected them and the works are OK. Need to push them a bit as things slowed down at one point of time. Hoped that the works can complete by end of next week.

anyone ? thanks

hello there how are the feedbacks from those, whose house are now finally completed or had reported defects & other issues in rectifying them ? We found them via a website's mass quote request. ID Kent Tan (a chinese speaking malaysian) responded and followed up the enquiries until the unit is finally confirmed bought (a 4A resale) shortlist them for the final rounds of discussions. after reading the earlier responses, i m having mixed feelings now. Yes, we had spoken to several other ID, recommended by friends or us cold calling for quotes. Most of them either had to be chased for quotes, or simply no reply or even one "if you find out quotes too $$$, then you can select lower quality materials or simply engage me as your ID (not via his company) feedback & updates appreciated

Hi everyone We had spoken to numerous ID, who are either recommended by friends or we found them via advertisement / online portal. Had narrowed down to 2 ID, who we felt comfortable talking to and who had shared good design ideas & hints with us. They are : i. Peter from Triple S Interior ii. Kent from Urban Design House Pte Ltd Prices wise they are about the same, with some designs differences. If you had used them before, please share your experience with us Deeply appreciated here

We will be getting keys to the 4rm resale at Tampinese soon. Had spoken to a few IDs, from blind & friend refereals to newspaper & renotalk forum. Narrowed down to these 2 companies. Urban Design (Kent) and Triple S (Uncle called Peter) Quotes, ideas and friendly approach are about the same. With Kent, we even saw the samples of quantity qartz top & tiles. If you had used either companies, please share with us your experience. Appreciate your inputs Thank you J

Hi. Pls PM Mr Ang's contact. Thanks you

Hi everyone. I am due to shift to a new rental place on the 29th Dec. Was wondering if there is a website that I can check a. splashing of rice+tea leaves at the new place b . which hour will be a good time to move in ? c. Position of the beding (where should my bed head face). sorry but 29th Dec was fixed due to the complication I had earlier looking for a place & movers. Appreciate any advice Jimmy

kids2, Meannie, ahberden, hdbfan welcome welcome & nice meeting you all here. hoped to meet with you all soon for a kopi. perhaps an old bird can bring us on a walking makan-tour of that area, pointing out the best joints around. see ya soon.

Just read in TODAY that the former Safra Bt Merah site is being made available for hotel development. The ah peks will be happy that likes of Hotel 81 and Frangrance Hotel will pop up, saving them precious bus fares to Geylang. Surely there are more logical sites that is better suited for this purpose, like the ones at Labardor area, near sentosa, cruise centre, harbours, MRT, office complex etc Or the planners has in mind to create another supporting facilities like York Hotel is to Mt E hospital ? Oh brother....

You better not be itchy fingers and see whats under the coconut shell (ref: NS days) .....