Heppie

Hi, I have just had my house renovated by * and Eagle Hoo was my id. When i did my price comparison, i did find that their price was rather competitive among id firms (not including independent contractors). End product workmanship was so-so, design wasn't world-class and hiccups along the way were inevitable. However, i do know that my budget will not fetch me fantastic workmanship and world-class design. Just a simple concept and a cosy end product. Hiccups were my most feared. Of course, I had the same myriad of problems which I believe most people who go through renovation will face. To me, what is important is that your id should be responsive, responsible and reliable. Through my dealing and interaction with Eagle, I found that he was kinda service oriented. As customers, we do have our own whims and fancies, but he addressed every one of them and tried to meet out demands as far as he could. He was always friendly and smiley lol no matter how late into the night we were; eg, we were choosing laminates till almost midnight at his office but he was still very understanding despite the fact that he lives in JB and has to come back to SG to work the following morning. While I think there is still plenty of room for improvement for Eagle, esp in terms of design, I find that he came across as a responsive, responsible and reliable person. Some short anecdotes to illustrate: He always returns my calls asap and has never "disappeared" when problems occurred, even if the call is late at night or when he is off. To be fair to him, he lives in JB, when I call his SG num and it gives a Msian tone, I hang up and he will return my call using his Msian number promptly, without fail, even now that the reno is completed and I have paid up in full and I need minor touch ups. Responsible comes in the sense that he takes responsibility for his workers, eg, if workers spoil anything, he did not try to pull a stunt saying stuff like "oh originally already like that" or just act blur as I have read in many a post on this forum. He will simply replace it or worse come to worse, fork out from his own pocket, this I know coz his pocket paid for a number of my stuff. When works are not to our expectations, he is open to further negos instead of just shrugging it off, eg my kitchen tile corner spoilt by worker, he offer to remove the tiles for that side and redo, but my CO counter-offered to install a full length mirror in hall as compensation and he was agreeable; carpentry works gave us a few probs which he settled and gave he foc blums for my headaches. I am not saying that if you go to him, you can haggle all kinda shyt, just that when things happen, he takes the responsibility. I saw his reliability from his arrangement of workers. From what I see, arranging workers to come up to do things, confirm wun get a 100% turn up rate or turn up on time rate. But ring Eagle up as many times as I could, but never once did he show me an attitude or in fact any hint of displeasure/irritation. As for Eden, I am sorry to hear that you have had a bad experience. I have never encountered Eagle as you have described, so I have taken the liberty to ring him up and ask about the whole thing. Well, I must say things aren't as simple as you described it to be, but lets just leave it as a misunderstanding between both parties ya. Its not that I'm promoting him or his company, everyone has the right to choose their own, but I have never got such a mood-swing and attitude-dy tone from him even when i rang him up 5 times at 11+pm on his off day lol. While slamming ids and service staff has been a common phenomenon in this forum and any other, I do believe in giving them due recognition when they deserve it and I aint one easy dude to please.

Hi there!! Could someone kindly pm me Henry's contact number please? Thanks a lot in advance!! =)