Just to share some after-reno experience on *:
they did my landed unit. Every item on the quotation was priced above the competitor LWT, so i thought I would be paying for quality and service. As it turns out, it's the most horrible experience I've ever had with any reno co.
NW employs mostly sales people, these are the IDs as most people call them. These are sales guys, so you don't expect them to be around to supervise the reno bcos they need to push sales.
Worst of all, they hv no builders of their own, so they sub-contract work out to numerous assorted subcons. This is the surest way to ensure poor quality-subcons get squeezed to get the work done. If you pay 100k for your reno, they will squeeze the subcons to get things done for 60k, so as to pocket 40k profit. It's a good business model though, easy profit, just get the IDs to manage the PR with you.
In my case subcons got so badly squeezed, I could tell that they were constantly trying to cut corners, from windows to tile laying to the bath tub, and subcons would only devote a meagre few days to get everything done, tiles were totally uneven, grout lines not done, damaged walls unpatched, etc. Best of all, they will come up with many stories about disputes that they have with the subcons, resulting in the poor quality, so all the blame is shifted.
In my opinion, there are probably many others who can do a better job without you constantly getting irritated by subcons cutting corners.