i had a bad experience with them too. defects were not fixed promptly and the entire renovation dragged on for months. he wasn't very responsive to our calls and emails too. now our cupboard doors are warping. there were also alot of other issues which will take me days to tell. just be careful about posting comments here as he confronted my friend who complained about him on a forum. he thinks the friend caused him to lose a potential client and became very hostile. the 1 year warranty after work completion was also not honoured.