hi justin, found your comment after having the same bad experience with the furniture shop located in Akira building opposite IMM:bangwall: The service there really suck! First they serve you with sincere face and once you signed the paper, that's the end. Would disappear right away like japanese ninja. Dont bother to call their hotline because they either pick up the call after let you wait for 5 minutes or just would not pick up. I tried a few time and a girl, called Ivy there finally pickup the call and ask me to provide a lot of info like the invoice no. contact no and etc. But after that no reply at all. Call again ask the same question again said they will contact me one or two days later. What the fish, like calling for fun wait for another week still the same.,... I had waited for the furniture to arrive over a month from the day i purchased. Now coming to Chinese new year, I already giving up to call them. Thinking of go to CASE to settle the issue. If any brother or sister here got the same experience, i advise you save you time, go strict to CASE complaint. Should not allow this kind of black shop operate inSingapore and with so many outlet somemore...