I would like to share my account of poor after-sale service for awareness.
Notably, our outdoor blind was faulty because the string was disengaged from the roller. After contacting Fabulous Curtain (sales rep: Valent Lam), he promised to arrange for repairs in a week time. Subsequently, he rejected my calls and told me that he has left the company. When we visited their store at Balestier last Sunday, it was empty.
We were advised by kind residents that we should contact the makers of the blind (Sunlight Blinds) in Malaysia. The rep from Sunlight Blinds told me that Fabulous Curtain has been liaising with them and has not winded. Valent remained in charge of sales.
However, both Fabulous curtain and Sunlight Blinds subsequently rejected my calls even though we wanted to pay for our repairs.
With all the time delay, the waterproof shade eventually fell out from the roller.
For those who have engaged Fabulous Curtain services, please be mindful that your call may not be entertained should you encounter any problems in the near future.
