Dec09 : We sourced for the resale flat ourselves and didn't know that we have to pay the seller's agent commission but because we really really like the location, we offered our price on 1st viewing.
He told us about his commission and we agreed (we were 1st timer in resale buying and didn't know that we could have just not agree to pay).
Anyway, he managed to secure at the price that's agreeable to both seller and buyer.
His explaination regarding dates, loans etc were very clear even though he wasn't our agent but his sincerity won us over.
When it was time to sell our flat, we asked him to be our agent as we trusted him and also we negotiated his commission. So in the end, he earn both sides from us but we are very happy with his services.
Though the total commission we'll pay him is quite high, but we feel he deserves it and like us all, he needs to be paid too even if the work is deemed simple (though cumbersome).