hi all, thanks for the replies.
Well I did not get to meet Dave so I do not know how he is like. But nonetheless, I have decided to give up on them. In my opinion, it is good to start early when sourcing for IDs. I have already got my keys last year..will start reno this June.
So far all the 2D layouts I have got are all BETTER than what I have received from Intra, all to scale, and color somemore. And we also specifically mention that we do not want a certain layout of our WIW, and yes, the ID still give us that design.. *speehless*
Well, not going to say more, as I believe there will be others whom are happy with their services.