Naveed Lee

Hi Pastore23, It has been 1 week since you have received your furniture and you are still actively attacking Beds.sg on this thread and another thread in Beds forum. You even went to the extend of making up stories about our operations. It seems that you are determined to get further compensation. You see, as what madwarrior72 mentioned, we could not give you the 25% you wanted because it would result in a loss for us. So, from a business standpoint, we can't sell you the furniture. I believe the frustration and anger you are experiencing now is not due to the fact that your change of delivery date wasn't processed properly. It is because most people responding to your thread here and at Beds forum did not agree with you. We pride ourselves as being the company that always puts customers first, but nobody or organization is perfect. We make mistakes and we are learning along the way. From the opinions gathered from this thread and at Beds forum, maximum amount of compensation you should receive is 10%, which is another $130 more. But I know that even if I give you another $130, you would not be happy. So, this is what I have done for you. The man in the picture is Carlos, the lady beside him is his mother. Carlos lives in El Salvador with his mother, cousins and his son. He helps his mother sell clothes in the store you see in the picture. Carlos' dream is to make enough money from their small business to cover his family's daily needs. His plan is to buy more clothes in more popular colours so that they can have more opportunities to increase their sales. $400 is standing between Carlos and his dream. Carlos managed to raise $270 through kiva.org and is still short of $130. I have just pledged the $130 that I wanted to give you, to help him. Carlos and his family is very grateful for the money and the chance to provide basic needs for his family. I hope that you will feel much better knowing that you have given an entire family an opportunity to lead a better life and renewed the hopes and dreams of Carlos. You could follow up on the progress of Carlos through this link http://www.kiva.org/lend/246649 I am a believer of Karma and wish that many good things will befall on you soon. (For anyone who are interested to help other people in setting up their own small business and help them out of poverty, please visit www.kiva.org )

Hi Pastore23, I had spoken to Shawn late last night and told him to do everything he can to appease you. Shawn told me that you had expressed disappointment for not being able to claim your ideal compensation from Singtel for a complain earlier and you are expecting more compensation from us. Shawn said that he had explained to you that we work on very low profits and could not offer a higher compensation, he also mentioned that you had accepted the compensation. We have tried everything we can to rectify the situation, We had arranged a special delivery team to have the furnitures delivered to your place at your requested timing, which is after 7pm today. Shawn and Siti had apologized to you over the phone and I had also apologized to you on two different threads in two different forum. We do not have many request to change delivery dates, and this entire situation pointed out a glaring weakness in our system. We will be putting in more precautions to avoid similar situations from arising when our customers changes delivery dates.

Hi Pastore23, I have spoken to the people responsible for your delivery and managed to find out more. The original date of your delivery was 8th November 2010. You then called in 4 days later and spoke to Siti to request bring forward your delivery by 2 days to 6th November 2010. There were 2 items in your order, in a moment of folly, Siti only arranged for 1 of the item (the mattress) to be brought forward and left out the bedroom set. Thus, we were unable to deliver the items on the new date you requested. We are very sorry to have caused you this unnecessary convenience, we have totally messed up on this one. I have spoken to Shawn, he will be calling you in the next 2 hours and work out an acceptable discount for you.

Hi Pastore23, I am the CEO of Beds.sg. I am very sorry for what happened. You have posted this complain numerous times in our forum at Beds.sg today, I apologize as I only saw the complain an hour ago. I have replied you over at our forum. This was my reply: "Hi Pastore23, First of all, my apologies. I did not receive any feedback on your complain from our team members earlier today. I will give a call to the various people who are responsible for your delivery to find out what exactly happened. I would have to do it tomorrow as it is past mid-night now. I will also get our manager, Shawn, to give you a call tomorrow to provide any assistance you may require. Rest assure we will do all we can to rectify the situation and give a full account of the mistake." Please check our forum thread for updates. (http://www.beds.sg/forum/showthread.php/690-Bad-experience-with-Beds.sg-Delivery-delayed-for-2-days?p=5377#post5377) I will update once I manage to contact all the people involved tomorrow.

Hi forgotten, Firstly, thank you for your continuous support of Beds.sg, we deeply appreciate your repeated orders. We are very sorry and ashamed to have disappointed you and delivered an item below your expectation (and seriously, ours too!) We would like to extend our sincere apologies. If you could PM me your actual name and invoice number, I would investigate this incident thoroughly. There were a couple of things you mentioned you were dissatisfied about that I would like to address. 1) that the height of the bedframe was too low for your comfort. We do always advise our customers to check the dimensions before purchase, the height of the bedframe was clearly stated as 18cm on the product description. The type of legs used ia also clearly stated, nevertheless, we will offer you an upgrade to the chrome legs free of charge. 2) You mentioned that the headboard is thinner.... well, it is basically a different model from the one you purchased earlier. We did not use a thinner headboard on the same model. If I am not wrong, you should be referring to the Miller Bed Frame which is retailing for $257 for queen size. The other models such as Florence @ $289 will have the usual thick headboards. We have also clearly shown the side view of the Miller Bed's Headboard on the product page. Nevertheless, we will still allow you to change to others models without charge. 3) You also mentioned that there are some pins that fell off the headboard. We sincerely apologize for this. As, you stated earlier that there is a servicing arranged next week to rectify the problems. Let us know if the servicing is unsatisfactory, we will arrange for a full refund. 4) You had suggested strongly that our products are low quality, on this I differ. In fact, we are so confident of our quality that we actually don't collect payment until the item is delivered to your residence, not even a deposit. In other words, you only make payment when the item is delivered to you and you are happy with the quality, before that, we do not even collect a single cent. No other retailers do that. Even if you were happy with your purchase but somehow changed your mind a few days after using the furnitures, you are still eligible for a refund within 7 days, no questions asked. 5) You mentioned in 2 different threads that we give $20 voucher to our customer to write positive feedbacks about our company. This could not be further from the truth! There are basically only 1 type of feedback system in Beds.sg and that is our product reviews. We do not pay any customers to write product reviews. Although many reviews are positive, there are also some bad reviews, we do not censor the reviews. All reviews are from actual customers that purchased from us before. The $20 voucher you mentioned is actually our Blogger's Rebate program. Under this program, customers with blogs can write about their purchasing experience with Beds.sg and we will give a $20 voucher. This is very different from, as you mentioned, giving customers vouchers to write positive feedback. We at no point in time insisted that a positive account of Beds.sg have to be written to receive the voucher. Frankly, I am affected by your comments on the Bloggers' Rebate program.(I personally conceived the idea of the bloggers' rebate). I am at the same time thankful that you had pointed it out, otherwise, I wouldn't be aware that the $20 voucher would be so easily misconceived. As such, though painful, I will be pulling the plug on the Bloggers' Rebate Program, it will cease to exist with immediate effect. Once again, please PM me your actual name and invoice number so that I can get my team to do the free upgrade for you to the chrome legs. Thank you again for your continued support and really appreciate the feedbacks! Cheers! (great forum by the way!) Naveed Lee CEO Beds.sg

Hi! My name is Naveed, I am one of the Managing Partners at Beds.sg. Just came across this thread while doing some casual browsing, and thought that I should pop in and say hello. Should you happen to catch up with your friend again, pass him my apologies and let him know that we do have an "after service team" hotline at 67899927. He could call in and we will arrange for our team to do servicing for him. or exchange, whichever is appropriate. Cheers! Edit : Sorry forgotten, it's your bedframe that chipped off, not your friend's, I misread! Please call us to arrange for the servicing.