injenue

I also bought a sofa set and dining table set from Novena Furniture and Furnishings in Sept 2009. I requested that I will inform them again when to deliver as my unit had not TOP. So in March 2010, I called them to inform them that they can schedule the delivery. They scheduled it on 10 April 2010. They set the time to deliver at 3-5pm. But they reached my place at 2pm. End up, the renovation that was still on-going had to be rushed to complete. The dining table they delivered got scratched by the installer. They also forgot to bring the dining chairs! The sofa had a dent and cracked leather. Totally unbelievable quality control. So they arranged for another delivery date for the dining chairs and replacement dining table. They scheduled on 16 April 2010 and came with the chairs. But without the legs! The replacement dining table was even worse quality than the previous one! We called the customer service line but the staff always said the manager was busy, not around etc. We informed the staff to get the manager to call us. To date, we are waiting for the call. Please avoid shopping at Novena Furniture and Furnishings for your own sanity!