bezzlay

I purchased a leather sofa from St Louis Pte Ltd at The Furniture Mall and 6 months later the hairline cracks started to appear. I was puzzled and tried calling the shop a few times and managed to speak with the manager. I was told that the leather required frequent maintenance, which we did. Then she added that it was likely due to perspiration as it has to be wiped immediately. When my family and I were in the shop, the sales promoter didn't inform us about this and when we questioned about quality and durability of the leather she used a sharp object to cut it and demonstrated to us that the leather was indeed of good quality. We could have chosen a sofa that best suited to our home condition if we were told of this. The shop refused to take any ownership on this issue and quoted us $800 to refurnish one seat and $900plus for 3 seats. And the 3-seater sofa we bought was $1500. I decided to approach CASE and they spent 3 months trying to get response from the shop to settle this matter amicably. However, the shop didn't bother to response or explain anything about the issue. Recently, they informed the Furniture Association and gave them the final and harsh warning letter but it was to no avail. CASE advised me to lodge a complaint to the Small Claim Tribunal, which they had been telling me to do so, as they have no legislative power. Our initial intention was to let the shop realised that the sales promoter was misleading customers and they should review their sales tactic. Of course, its certainly a bonus to us if they are willing to pay fully or partially for the refurnish. However, to our great disappointment, they are totally avoiding the matter and refuse to even talk about it. This clearly shows their guilt. It is a lot of hassle to lodge a complaint to SCT and thru SCT we can definitely meet them face to face. However, the chance of getting anything is unknown. Hence, we decided not to pursue any further. There is nothing much I could do now except to spread the words around through internet and forums so that more people are aware and boycott the shop. I am unsure about the effectiveness as I did a google search on the shop name I saw a number of complaints and the shop is still surviving so well and is still a member in the Furniture Association. Nevertheless, I still want to make an attempt. Please help to spread the words. Thank you!

It is a true experience and I want to share this to as many people as possible. I purchased a leather sofa from St Louis Pte Ltd at The Furniture Mall and 6 months later the hairline cracks started to appear. I was puzzled and tried calling the shop a few times and managed to speak with the manager. I was told that the leather required frequent maintenance, which we did. Then she added that it was likely due to perspiration as it has to be wiped immediately. When my family and I were in the shop, the sales promoter didn't inform us about this and when we questioned about quality and durability of the leather she used a sharp object to cut it and demonstrated to us that the leather was indeed of good quality. We could have chosen a sofa that best suited to our home condition if we were told of this. The shop refused to take any ownership on this issue and quoted us $800 to refurnish one seat and $900plus for 3 seats. And the 3-seater sofa we bought was $1500. I decided to approach CASE and they spent 3 months trying to get response from the shop to settle this matter amicably. However, the shop didn't bother to response or explain anything about the issue. Recently, they informed the Furniture Association and gave them the final and harsh warning letter but it was to no avail. CASE advised me to lodge a complaint to the Small Claim Tribunal, which they had been telling me to do so, as they have no legislative power. Our initial intention was to let the shop realised that the sales promoter was misleading customers and they should review their sales tactic. Of course, its certainly a bonus to us if they are willing to pay fully or partially for the refurnish. However, to our great disappointment, they are totally avoiding the matter and refuse to even talk about it. This clearly shows their guilt. It is a lot of hassle to lodge a complaint to SCT and thru SCT we can definitely meet them face to face. However, the chance of getting anything is unknown. Hence, we decided not to pursue any further. There is nothing much I could do now except to spread the words around through internet and forums so that more people are aware and boycott the shop. I am unsure about the effectiveness as I did a google search on the shop name I saw a number of complaints and the shop is still surviving so well and is still a member in the Furniture Association. Nevertheless, I still want to make an attempt. Please help to spread the words. Thank you!