Hi All
First of all, a big thank you for all your kind words and encouragement.
I am New's husband, Malcolm.
Seeing my darling so upset, it really does break my heart.
And so I decided to come out and spill all.
Mr Yeak had requested for the final payment of $850 through sms to New.
I went over the final quotation and found 2 items we were not so clear about and so I emailed him to clarify.
I must emphasized that right from the beginning, we had never questioned his use of materials and methods.
That was how we trusted him.
This was my email :
Dear Mr Yeak,
I understand that you requested for the balance payment of $850.00 due to you.
Before that, I would like to enquire on the following 2 items.
1) To conceal copper pipping at kitchen (partial only) - $350.00
I do not see any concealing being done? The whole pipe is still exposed? Please enlighten me.
2) To replace conceal copper piping with one hot point for 2 toilets - $1100.00
Please also explain this.
Thank you.
Regards
Malcolm
This was his reply :
Dear Mr Malcolm,
To answer your question no 1 : Of course you don’t see the conceal part as it had been concealed already.
Those concealed part is at the left top of your kitchen.
No 2 : Both toilets were replaced with concealed copper piping. Just that only one hot point was done for master toilet shower area.
For your information, when come to hacking of the wall tiles, all concealed pipe will somehow break by the hacking machine.
I understand that you wife has been sharing a lot in Renotalk recently. Well, to be fair to me, since when you all communicate with me for the problem .
For this kind of piping issue, consult me right in the beginning before we start our reno . Now only you don’t understand. It is really ridiculous.
Finally, you can always keep the balance ……
By the way, don’t keep saying that I make big money if I were the one doing your parquet floor.
The fact is, Mr Gan, the middleman, he is the one who charge me that much as those parquet are supply by him to me.
If I get those parquet directly from his boss, perhaps I’ll make like what you’ve said so. Be consider & fair, ok ?
Regards
yeak
This was my final reply :
Dear Mr Yeak,
There is no need to be so hostile. When I went through the quotation, I asked my wife about the 2 items and she also couldnt answer me.
That is why I emailed you and asked about it. Only after you said the top left hand of the kitchen then I realised you were talking about the U-pipe.
I do not think it is ridiculous to ask you any questions pertaining to the pipings
as I believe I have the rights to understand your quotation better before paying you the final amount.
You must also know that right from the start, my wife had full trust in you to do everything right for us,
hence I chose not to question you much also.
Yes, she had been sharing alot on renotalk about the works your men had done.
There were fair amount of good stuffs she wrote about you as well.
We are just not satisfied with some of the shoddy workmanship done.
Right in the beginning you already knew we are very particular about quality.
She had even meant to introduce your company to the ID magazines when all is done.
I know my wife liaise with you all the while and always agreed with your suggestions.
And I believed had she gone to you about redoing any work, you might have told her otherwise and she will eventually give in to you.
Remember that she said the shower head bracket is too high and wanted it lowered?
You said its normal height and she just accepted it. But the fact is, it is still too high for us.
That is why I chose to takeover when things seemed to be slow-going.
Talking about parquet, it was Mr Gan who told us he is charging you the same price and that you were unhappy we went to HauHau direct.
Anyway, I have told my wife to remove anything about parquet prices on renotalk.
We are still glad you started the renovation for us. Its just that the end products were far from ideal. If this is your own place, how will you react?
- the sagging gold shelf?
- the plastic knob slotted under the tap?
- the missing caps from the toilet bowl?
- the pebble wash seemed to be dropping more?
There are more if we were to be calculative. How can we help you advertise like this?
Since all these are happening, and you couldnt give me a date for the carpentry, I decided to cancel them to prevent any future rectifications as well.
I might have sounded very unreasonable over the phone but please understand we are paying you tens of thousands of dollars and not just a few bucks.
I dont even want to start on the electrical works.
We are sorry things came to this stage. Please take care.
Regards
Malcolm
