Can't agree more with everyone here on lousy Supreme service. And I cant believe that after all these years, they have not improved the service. Someone should really complaint to Consumer Right thingy. 2 years ago when we wanted to sell off our old place, we realised that our flooring profiles delaminated and broke in some areas (the one below bedroom doors to separate the bedroom floor from corridor, etc). I called many times and finally told that the sales guy left already. I raised the need to have the profiles changed with the customer service and they never came despite following up various times! We got so upset that we finally engaged Inovar to do it for us at charge and sold off the place.