I had approached Creationair for their aircon.
They have 8 years of workmanship warranty and the price was abit cheaper than most.
I thought it was too good to be true, so I signed with them and paid $200 upfront deposit.
The guy named Jimmy whom I approached, went up to my new flat and took a look.
I had asked him if everything was ok, then he told me I need to add $100+ for special bracket.
I was abit upset as I din't know that and when I signed the invoice, he had never told me on that.
But I still proceed on with them.
One day before installation, a technician went up and told me need to take out the whole window before they can put the compressor.
I was so upset that I called Jimmy immediately.
He told me he will ask a SENIOR technician to go up and see again.
So few days later, the SENIOR technician went up and told me that no need to take out the whole window.
Just need to dismantle two smaller window panes, and the compressor will be higher which is almost half of my window size.
I called Jimmy again and he say that is the case and I decided that I had enough, so I asked for refund of my deposit since they are not able to do it and delaying few weeks of my renovation time.
He said if I am able to find any aircon company that can do it without sacrificing two window panes, then I can have my refund.
I managed to get another company which done the whole installation perfectly, which only one small pane was gone.
I called Jimmy again and he told me that he told me that they also only sacrifice one small window pane for the piping.
He say it would be difficult to get any refund.
So if anyone wants cheap CREATIONAIR aircon, pls consider again.
Sorry for the long message, but it is, to me, really a bad bad experience.