hey terry84, maybe you can do some service recovery from your end. Because from now on I AM NOT going to recommend this fridge or even BOSCH to anyone. I would rather buy an LG, and that's saying alot. The after sales support is so incompetent, even my newspaper vendor MAMA uncle has a much better organised system !!!! The Washing Machine is working fine & it is still built like a rock! (Kudos to German engineering), I can say the same to the oven (even though I just found out its actually a SIEMENS OEM, apparently BOSCH does not make its ovens but OEMS it from SIEMENS, not sure if it for all models - but I don't really care as long as it works) The side-by-side is MIC. I was told the engineering parts are german but plastics are MIC, & therein lies our problem. So much for QC...makes me say now BOSCH so wat? MIC still is crap... FELLOW RT folks you have been duly warned