Just to share my experience with Bosch (although its not a washer) Bought a Bosch Oven and a Bosch Microwave from HN. Items arrived as per scheduled, and was later installed. During the unpacking of the products, noticed that the microwave front cover was badly scratched. Since the delivery guys had already left (they dun do installs), i called Bosch customer service to tell them of the issue. The CS issued a case ref number, after 3 days, sent a technician over to see the microwave. Told him of what happened, initially tried to say this could have been done during install (blah blah), but anyway, said will issue me a replacement after i insisted that this was what i got when i received it. Took them another 3 days to arrange a delivery date, and after 2 days (the replacement date), they sent a wrong item (sent the oven instead). Noted the issue, and told me will get back to me soon, but after 2 days of silence, i decided to call their CS to ask what happen. The CS told me to continue waiting, but after some ranting (on my side), they finally arranged a date to send the correct item over. So after like 2 weeks since my first call to Bosch, they finally sent the correct item over. This time, i insisted that the delivery guys open it up in front of me, and let me check. There is a minor dent on the front, and since i'm tired of waiting for another replacement, i gave in and accepted it. Sorry for all the ranting, but after this experience, i'll never buy a Bosch again. So much for their quality control on their products.