Hi Sway,
What you say is right. it happen to me too. My sofa set was send to me in mid jan this yr and start to give me problem the moment they install the sofa legs. when the sofa was send to me, i was working that day and my wife carry my baby saw them install the sofa. when i get back from work, expecting to receive a brand new sofa, i was wrong. The legs of the sofa was install slanted in all sorts of angle. Call them up the next day to complain and guess what, the lady boss (china lady) came with a old man a couple of days later and i saw how the lady retifiy the problem. She unscrew the screw and put in at least 10pieces of spacer to get the legs straight. My impression tell me that i will have lots of problem with them. can you imgaine a brand new sofa has to resort to put so many spacer in it tells me that their goods lousy. Right after 2 wks, the sofa starts to have cracking sound when i sit on it and the cushion slack down to the side), call them again and the lady boss says that why so many problem from me! By then was very angry and told her that if your sofa is good, will i have to call and complain? Due to her rude impression and attitude, i went to CASE and serve them the first letter to them. They reply very fast the next day and say will arrange to take back the sofa for repair. When they took back the sofa, i went down to the shownroom and the lady boss was there and very rude to me. Guess what she say ( Dun like people to go to CASE, think CASE is your father or mother) and even pass a comment saying that in their trade there is no 100% good quality and one of their new male staff even tell me that with the kind of money i pay for the sofa, dun expect to get good quality and even say that if i want a good quality sofa, then i should not be in their showroom.
Now when the sofa is return to me just couple of days ago, the same problem happen again ( cracking sound ) and this time worse, there is a torn by the side of the sofa. Call them the next day and a lady answer my call. when i ask her whether is she the lady boss, she say no but when i told her the sofa that they repair and send it back to me is still the same condition and even told her about the torn sofa, she immediately defence herself and i know she is the lady boss. Guess what is her answer ( dun always try to put all the blame to my company, maybe you yourself damage the sofa and now want to put the fault to us, we dun have time to handle your case alone. Even if you go to CASE i will still tell them the same thing) Reason out with her saying that why on earth for no reason i wanna damage my own sofa, her reply is how would i know your purpose!!!
Leave me to no other choice but to go to small claim to file for a claim.
will keep you and all the victim updated if there is any outcome.
For your case, think you better go to CASE or even small claim cos you may get the same treatment from them.
