Had a bad experience with United Transport Services. The guy in charge, Stanley said will give me new boxes for moving as per telecommunication. But today his mover came & delievered us with the recycled boxes. When I asked why all were recycled boxes, the guy said that new boxes req more deposit while old boxes are $2 each. He said I could called up Stan & asked since he was the one who told me new boxes will be given. Before I made the call, the mover also complained tat my lift was very small & made it hard for him to put the FLATTEN boxes in.
I told Stan that all the boxes were recycled & the mover told me about the difference in prices of the recycled & new boxes. Stan explained that there were only recycled boxes available in the warehouse. I explained that I was rather uncomfortable with the drop in expectation, as this was only the start of the deal. Stan counter-offered with better deals,such as shall there be additional boxes as per agreement of 25boxes, he would waived it off for me. However, I felt disappointed that even while dealing with only the boxes, Stan did not valued his promise & his mover actually cooked up with some story just to brush off my question about the qulaity of the boxes. Altou, he did compensated me with other deals, I had a discussion with my husband & decided not to hire their service.
While I was still on the phone with Stan, negoitating if I shall hire the service, the mover yelled at my husband, and went off shouting angry words. This is such a shame.
I hope other fellow readers will be cautious in dealing with them if any of u shall hire their services. I do sgreed that Stan had been professional in handling the situation, but the mover was scary. I can't imagine if my items were to land in their hands, what more story they could cooked up with for more charges.
