I'm unfortunately was conned into Space Inspiration 3D digital design, and has commenced work with them since May 2008. It has been a nightmare since. I'm stepping into my 10th month of renovation, and yet the works are incomplete! And I barely just do up 2 bathrooms, living room, and TV feature wall and cabinets.
One of my friends just completed his 8months construction having torned down 3 levels of house and rebuilt from scratch to 3.5 levels with imported marbles etc.
My experience were totally identical to everyone else. They folks work for 1 week then went missing for 2 weeks. And then, disappeared for a month, and when chased fixed 1 or 2 items, and deferred all the rest indefinitely. Deception and lies that the 3D diagram needs 2-3 weeks to generate as one day can only generate 2 diagrams!?
As we were staying in, Space was piling on the debris at the corner of our house and refused to shift them until they have garnered enough volume to remove. Our kids were literarily living in the debris and playing with them! Space took 2 months to do each bathroom. 2 weeks to re-lay the tiles for a mere small bathroom, then 1.5 weeks to do the bathroom cabinet, and another 1 week for the solid top to arrive. And Plumber couldn't come another 1 week later. Works could have been done in parallel, were stacked up sequentially.
While they rushed to send my kitchen cabinets, the shelves were laid at the side for 4-5months, refusing to install. And that render the cabinets not useable, and my kitchen items were strewn all over the place.
The project management is absolutely lacking... The contractors come at strange hours, nobody told us when they are coming. The electrician from Johor comes at 11am (after the causeway jam). then just setting his toolbox cited condo forbids drilling at 12pm. Then, they have to leave at 2-3pm! And, they left part of my house without a circuit and absence of lights. They don't return until another 2-3 weeks later, coz they have to accumulate enough works to worth the trip!
While the electrician drew on the wall a powerpoint, and pulled a wire. He came 3 weeks after puzzled as the wall was hecked away and the Space didn't inform them.
In addition, they were helping to resolve a window which wall is moistened with seepage issues. After their resolution, my window was literary leaking when it rains. And my place flooded since Aug. While I have continuously asked for a resolution, they cited not available. Busying with Changi expo exhibition. And also with other renovation sites. And I have to stayed in such half done environment for past 9-10months.
Not only folks from SpaceInspiration had promised us dates after dates of delivery which they keep missing. The product quality provided are also a mismatched to the specs given. Now, my floor tiles have fallen off. My TV feature wall were wrong specs, drawers wrong size, shelves were cracked. TV feature wall with drawers which are too small for DVDs. And concealed wall tic-tac doors just can't close. And now, they are left in my house unattended and unsolved. Window settee that come for 2-3 months but they cushion not delivered. Laminate came in wrong colors. I have to take regular briefing to help resolve the challenges, and I must say they seem to be doing these items for the first time. They were unsure, uncertain...
The Directors came by in October promised me delivery in Oct, and confidently said in 10days they will deliver the rest. But they missed the deadline. Before I went overseas, they said that everything will be done beautifully. After my 2 weeks of business trips, the house was same condition.
As I've told them that I've a party session on Christmas, they said they will deliver so that I have a peaceful gathering. Boy! My colleagues, friends who came in curiousity of the palace which was supposed to be completed in 10months were appalled. Not only they didn't complete the works, the TV feature wall was
peeling off with nail holes. And the concealed wall door were stripped with scotchtape for opening and closing. While, I'm totally embarassed by Space's action. They were attempting to meet the New Year deadline but there again missed.
As I have been spending my past festive seasons, National Day, Deepavali, Vesak Day, Christmas, New Year, amidst debris, in flooding environment when it rained, and perpetually in a semi finished environment.
Anyone of you can let me know how I can end this perpetual Nightmare on Elm Street scenario. I really need my peace and it is affecting my family, works, as we are staying in...
Now, I'm at the edge of my tolerance and endurance. My attorney has advised that I get replacement contractors and bill them for the remaining uncomplete works. As 10 months is beyond mind-boggling comprehension and reasonability. And the incompetence is apparent. Their inability to commit and deliver is also evident.
I have already 3 quotations and given them an ultimatum by 10th Jan to finish, else, they ought to absorb all the costs of the completion works by a 3rd party.
