Bought a leather sofa set from them in early Nov. Expected delivery is 1st week dec. Called them to enquire status at 3rd week of nov, they say will check and get back. They never. Make more calls and still the same answer, will check and get back. But they didn't. Then 1 week later, called again and the sales person has left the company. This is bad! Keep calling the showroom to check till I got hold of the so called "manager" contact which out of 10 calls, the calls will not be picked up! Finally, use sms and got a replied last week saying their factory has run out of leather cos their supplier windup and sofa will be delivered on end Dec. I was furious! I've shifted to my new place and have been waiting for the sofa for weeks and this is the answer I've gotten.
I requested a refund. The manager say will check with MANAGEMENT and get back. It really takes donkey years to come back to me. Many calls were not picked up, sms were not reply. For any layman, do you think something is fishy and wrong. I do! What kind of after sales service?
After another round of marathon trying to track does this manager, she said the bosses are out of town la, need them to sign and issue cheque...blah blah... Ok I patiently waited. Each time she said will get back by today, by tonite. It never happens. Called her, sms her, no reply, no answer.
Finally, say will refund back to credit card instead of issuing a cheque and ask me to wait for another 2 weeks. Outrageous! You call this CUSTOMER SERVICE! Asked me to chase the back if want the money fast. However, upfront, how will I know when they're going to refund the money to the bank. Want me to check everyday with the bank?
In short, me and my family are frustrated and stressed over this issue and was wondering also if when can we get back the refund.
This company has no credibility at all. All empty promises, keep asking customer to wait forever, never get back. Of course I want a refund. Who knows what kind of quality will the sofa be when even the ground crew, the sales are of such unprofessional attitude. The Woodlands Office phone is a dummy/decoy, no one ever pick up my calls. I've tried calling so many times. Their email is also another dummy/decoy, nobody borders to reply.
Advise to avoid buying from this shop. BTW, if I'm not wrong, one of the owner is TCS artiste, May Phua.
1. Lousy after sales/customer service.
2. High turnover of staff. Each time I called the showroom to check status, will talk to new staff. Something fishy too.
3. Phone calls to Office, to manager never got answer <textarea cols="80" rows="20" style='margin:0px;width:650px' id='postcontent' name="Post" tabindex="5" class="rteiframe">Bought a leather sofa set from them in early Nov. Expected delivery is 1st week dec. Called them to enquire status at 3rd week of nov, they say will check and get back. They never. Make more calls and still the same answer, will check and get back. But they didn't. Then 1 week later, called again and the sales person has left the company. This is bad! Keep calling the showroom to check till I got hold of the so called "manager" contact which out of 10 calls, the calls will not be picked up! Finally, use sms and got a replied last week saying their factory has run out of leather cos their supplier windup and sofa will be delivered on end Dec. I was furious! I've shifted to my new place and have been waiting for the sofa for weeks and this is the answer I've gotten.
I requested a refund. The manager say will check with MANAGEMENT and get back. It really takes donkey years to come back to me. Many calls were not picked up, sms were not reply. For any layman, do you think something is fishy and wrong. I do! What kind of after sales service?
After another round of marathon trying to track does this manager, she said the bosses are out of town la, need them to sign and issue cheque...blah blah... Ok I patiently waited. Each time she said will get back by today, by tonite. It never happens. Called her, sms her, no reply, no answer.
Finally, say will refund back to credit card instead of issuing a cheque and ask me to wait for another 2 weeks. Outrageous! You call this CUSTOMER SERVICE! Asked me to chase the back if want the money fast. However, upfront, how will I know when they're going to refund the money to the bank. Want me to check everyday with the bank?
In short, me and my family are frustrated and stressed over this issue and was wondering also if when can we get back the refund.
This company has no credibility at all. All empty promises, keep asking customer to wait forever, never get back. Of course I want a refund. Who knows what kind of quality will the sofa be when even the ground crew, the sales are of such unprofessional attitude. The Woodlands Office phone is a dummy/decoy, no one ever pick up my calls. I've tried calling so many times. Their email is also another dummy/decoy, nobody borders to reply.
Advise to avoid buying from this shop. BTW, if I'm not wrong, one of the owner is TCS artiste, May Phua.
1. Lousy after sales/customer service.
2. High turnover of staff. Each time I called the showroom to check status, will talk to new staff. Something fishy too.
3. Phone calls to Office, to manager never got answer except calls to the showroom.
4. Always give empty promises and asked customer to wait forever.
This is purely for sharing of my very bad experience, no flaming whatsoever. No doubt their sofas are nice and I like it a lot, however, due to their approached towards customer, I'll better look else where. The way they're trying to hide issues or whatever under their sleeves. They've known the factory issues much early but choose to hide and inform customer only after consistently asking for status. Basically, no TRANSPARENCY.
So purchase at your own risk!