It would be helpful to share the name of Reno company to preempt other home owners. I am currently also going through a very painful process with my ID with customer service level that sucks. It seems like many homeowners have bad experiences and if I do have the chance to do another house Reno. I would rather spend a bit more time and effort to coordinate my own reno than to go through a so-called ID firm where most of them are only main cons.