s95392596

Dear all, I usually do not post on forums. But this forum really helped me deal with Red Apple and saved us much headache and trouble. So I decided I had to post my experience to save all in distress cos of this company. I am someone who usually does plenty of research before buying anything - especially so if it is a big $$ item. But in our haste to get our furniture I didn't do any research on Red Apple before placing an order with them. Here's what happened. We went furniture hunting in Suggei Kadut - I believe this was in Sept. We were running short of time as I had another appointment and Red Apple was our last stop. I must say they have very attractive looking furniture. I liked one sofa set and so did my husband. The salesperson, his name is Derek, told us that it'd be cheaper if we got a package..Yes, their infamous packages! At that point it sounded like a gd deal. To cut the long story short, we decided to get the dining table plus 4 chairs, sofa n coffee table at a very reasonable package price of $2800. And as a lot of ppl had mentioned, we were asked to pay in full as we were offered a discounted price. We were very hesitant but he showed us all the invoices where ppl had paid in full. We were looking through the invoices and before we knew it he had swiped my credit card and keyed in the full amt. I was taken aback but was rushing for time and so I just signed it. It was only a week after that I stumbled upon this forum and the posts on Red Apple. We were mortified. So we cracked our heads. We didn't want to be another victim. So we called Derek and asked him to commit to a delivery date. He instantly turned rude and defensive - saying that we had paid and the items will arrive. He mentioned there was nothing else he could do about it. We asked to speak to his boss and he rudely stated that she was busy and that he would leave her a msg to call us. Of course noone called us back. The very next day we marched to their shop at Sunggei Kadut. Derek looked stunned to see us there and pulled a long , black face. We asked to speak to his boss and he said she wasn't in. He was exceptionally rude! We then asked him to call her so we could speak to her. At that point she walked in. We told her about our unhappiness with his tone. We told her that we do not wish to deal with him. I asked her to commit to a delivery date since we were 'forced' to pay in full. By committing, I wanted her to state in my receipt that if the items were not delivered by the said date, we'd be entitled to a full refund. It wasn't easy to get her commitment but after much persuasion, threats and chasing, she faxed us the commitment to a date i.e. Nov 22. Ridiculous that they could only commit to date that was 2 months away but we let it be. Cause to us, half the battle was won - we could easily bring our case to small claims tribunals or even CASE with that commitment stated clearly in our invoice. On Nov 19, we got a call from Theresa. Confirming the delivery on the 22nd and that it would arrive between 10-12noon. On the morning of 22nd, my husband got a call saying that they would arrive between 11 and 1pm. So we waited. They arrived at around 12 plus. We asked them to remove packaging outside the house to thoroughly check. Everything was ok EXCEPT for the dining table. It was scratched. The guy (he was very friendly) asked if they could bring it back in a couple of days. Knowing about their infamous promises, I showed him the commitment Theresa had made and told him that I needed to have everything by that day or else I was gonna get a refund. He promised to bring it back by 5pm the very day. And he did - in good condition! So ppl, after the initial troubles I went through to get their commitment to a delivery date (this involved a lot of chasing, calling, threats etc), I did manage to get all my furniture in gd condition and according to the specs. Lesson learnt - always do ur research and never never never pay in full no matter what! Walk away if need be! I sincerely hope that this post will help out all those in distress cos of Red Apple! Cheers!