After reading all these raves on the excellent service by the sale staff in the Ubi branch, my husband and I decide to put them in our sofa hunting list. Sad to say, we are really very disappointed!
Knowing that their opening hours are from 12-8pm, we went there straight after work. We reached at around 7.30pm, saw a man locking up and walking off quickly! We thought he had something urgent to attend to and decide to come back another day.
Which we later on decide that it's a bad mistake! The second time that we were there; I felt discomfort from the moment I step into the showroom. The sales staff Andre was not only proud and rude he is also very impatient! He kept talking non-stop, not allowing my husband and me any chance to talk to each other. He wasn’t really hard-selling but we both felt that he was trying too hard to be friendly. My husband really liked one of the sofa designs but we decide not to buy first even though they are having a 25% Christmas Promotion?
While we had bad experience with the sales staff in ubi, we really like the design of their sofas and thus we decide to visit the branch at Bukit Merah. This outlet is a hidden treasure! We almost gave up looking for their showroom which is located near the Panasonic building, on the fifth floor of a blue building.
First of all this showroom is positively cleaner and neater. The soft music playing in the background was really soothing and it almost felt like home! We looked for May and were told that she has left. A sweet and young looking girl named Christine served us. She is unexpectedly knowledgeable and really patient. We are definitely going back before Christmas to order our sofas from them.
